A
I ____ for the delay in responding to your letter.
A.sorry
B.apologize
C.afraid
apologize
_______ the documents you requested, I am awaiting the final approval from my supervisor.
A.Regarding
B.Responding
C.Inquiring
Regarding
I am writing to _____ you that the location of the training session has been changed.
A.request
B.express
C.inform
Inform
After _________ consideration, we have decided not to purchase the product.
A. cautious B. careful C. delicate
careful
Unfortunately, we are __________ to make a donation to your organization due to budget constraints.
A. unable B. impossible C. cannot
unable
We are quite _________ to work with you to find a mutually beneficial solution.
A. available B. pleasure C. willing
willing
Please refer to the __________ brochure for a complete description of our internship program.
A. enclosed B. welcomed C. required
enclosed
I am writing to __________ more information about your consulting services.
A. require B. reply C. request
request
I would _________ it if you could call me at your earliest convenience.
A. appreciate B. approve C. enjoy
appreciate
If you require ____________, please do not hesitate to contact me.
A. attachment B. attention C. assistance
assistance
Rewrite the sentence by changing the italicized words into professional language:
Can you please make sure your future emails are more short and clear?
Can you please make sure your future emails are more concise?
Rewrite the sentence by changing the italicized words into professional language:
I met with the manager, and he gave me a very short summary of the situation.
I met with the manager, and he gave me a brief summary of the situation.
Rewrite the sentence by changing the italicized words into professional language:
Mohammed reached out to me, but his explanation was not clear.
Mohammed reached out to me, but his explanation was vague.
Rewrite the sentence by changing the italicized words into professional language:
There are many people in the department, and we want to accommodate their needs.
There are multiple people in the department, and we want to accommodate their needs.
Rewrite the sentence by changing the italicized words into professional language:
Thank you for your email. We will shortly provide an answer to your concerns.
Thank you for your email. We will shortly provide a response to your concerns.
Rewrite the sentence:
A. Can you tell us when you expect to send these products to clients?
Could you..
Could you inform us when you expect to send these products to clients?
Rewrite the sentence:
I want to buy your new software, but I don’t know where I should place an order.
I would like to...
I would like to purchase your new software, but I do not know where I should place an order.
Rewrite the sentence:
If you can’t log in to our website, contact us and we will help you with the process.
If you cannot..
If you cannot log in to our website, contact us and we will assist you with the process.
Rewrite the sentence:
Unfortunately, I haven’t got my order yet. Can you check what has happened to it?
Unfortunately...
Unfortunately, I have not received my order yet. Can you verify what has happened to it?
Rewrite the sentence:
Mr. Smith needs you to visit on Tuesday at 9 a.m. Are you available at that time?
Mr Smith...
Mr. Smith requires you to visit on Tuesday at 9 a.m. Are you available at that time?
Which topic phrase is correct?
1. I am writing in regard to your complaint.
2. I'm writing regarding to your complaint.
3. I'm writing concern your complaint.
4. I write regarding your complaint.
2. remove to
3. concerning
4. present continuous not simple
1. I would grateful if you could fill in the attached form.
2. Could you please fill in the attached form?
3. I would appreciate it you could fill in the attached form.
4. Would you mind to fill in the attached form?
2. Correct
3. I would appreciate it if you could...
4. Would you mind filling...
Which request is best for a simple request for information?
1. Would it be at all possible for you to send a product brochure?
2. Send me your product catalogue please.
3. Could you please send me your product catalogue?
4. Send me your catalogue ASAP.
1. a little too polite
2. impolite
3. Correct
4. Send me your catalogue ASAP
Which phrase for referring to attachments is not correct?
1. The July report is attach.
2. Attached you'll find the July report.
3. Please find the July report attached.
4. I've attached the July report.
1. The July report is attached.
2, 3, and 4 are correct.
You are writing to a close member of your team on a Saturday to request she sends you a report. The best opening is:
1. I want the report I told you about.
2. I'm writing to see if you have completed the report.
3. My weekend was fantastic. My daughter had a birthday party with her friends and we enjoyed our time.
4. I hope you had a wonderful weekend. / How was the weekend?
1. Rude
2. too formal - no small talk
3. too informal - too much small talk
4. Correct