Business Etiquette
Scenario: A customer who walks into your place of business and looks angry. Your greeting.
"How can I help you?
The richest man in the world (2020)
Who is Jeff Bezos?
Inappropriate behavior for a job interview
What is arriving late, being on your phone, dressing in an unprofessional way, chewing gum, etc.?
Our company offers a wide ___________ of products and services.
What is "range"?
We haven't made a firm decision yet. It is only ___________
What is "tentative"?
Scenario: A client calls your office and asks to speak to Ms. Williams. You just saw her walk into the restroom. Your response to the client.
What is "She is unavailable at the moment. Would you like to leave a message?" (or "She is away from her desk", or...
His Virgin Group started as a mail-order record business in his garage.
Who is Richard Branson?
Conversation about the weather, sports or your last vacation to begin a business conversation
What is small talk?
Prices are only _______________ (a little bit) higher than they were last year.
What is "slightly"?
Would you mind taking the ______________ to record the decisions we take during the meeting?
What is "minutes"?
Scenario: Your colleague offers to pay the bill at a business lunch. You want to pay. You say...
What is "This one is on me."
Founder of the conglomerate named after him, he is known as the "Father of Indian Industry".
Who is Jamsetji Tata?
The way to greet your interviewer (in Germany during non-Covid times)
What is a handshake?
My Amazon delivery was late and there were some items missing. I need to write a letter of ___________ to the company.
What is "complaint"?
Another word for accomplishment
What is "achievement"?
Scenario: You are on the phone with a caller who is speaking very quickly. You do not catch everything she says. You say...
"Can you repeat that please?"
He has more than 95 million followers on Facebook.
Who is Mark Zuckerberg?
A document that contains information about your education and work experience?
What is a resume (or C.V.)?
When two companies come together as one, the result is a _________________.
What is "merger"?
We'll need a larger room for the conference. This one won't ______________ all the attendees.
What is "accomodate"?
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You say...
"I apologize for your inconvenience. I will look into the problem."
The richest woman in Europe
Who is Francoise Bettencourt Meyers? US$65.2 billion (October 2020)
The appropriate time to arrive for a meeting.
What is 5 minutes early? or...
We want to see our company grow, so we plan to ______________ into Eastern Europe and Asia in 2021.
What is "expand"?
At the end of a meeting, a summary of the main points
What is a "recap"?