Business Etiquette
Scenario: An angry customer approaches you, whom you must address. How should you greet this costumer?
"How can I help you?
Scenario: An angry customer approaches you, whom you must address. What is the WRONG thing to say?
"What do you want?"
This is an inappropriate behavior for a job interview
Arriving late Being on your phone Unprofessional dress Chewing gum Sharing excessive personal details/inappropriate stories
One of your coworkers slanders the supplier for your company.
What is "malign"?
A friend is leaving, and you feel like giving your friend a fancy greeting goodbye in French.
What is "Adieu!"?
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. How should you respond?
"She is unavailable at the moment. Would you like to leave a message?"
Scenario: A client calls your office and asks to speak to Mrs. Williams. You just saw her walk into the restroom. What's the WRONG thing to say?
"She's in the bathroom. Can she call you back?"
What document should you provide when applying for a job?
A resume
Your company will no longer accept payments with $100 bills without first marking them with a counterfeit pen because they received some bills that were fake.
What is "bogus"?
You were new employee at the company, but now you have comfortably settled in to your new position.
What is "assimilate"?
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. How should you respond?
"Yes ma'am. Let me call my supervisor over here to assist you."
Scenario: An elderly client refuses to accept the information you are giving her. She demands to speak to your supervisor, even though your supervisor will tell her the exact same thing you did. What's the WRONG thing to say?
"Listen, you crazy old lady. My boss doesn't want to talk to you! She's just going to tell you the same thing I am!"
How should you greet your interviewer?
With a firm handshake
The salesman anxiously await the time period between the end of the current sales quarter and the start of the next sales quarter.
What is "interim"?
A code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group.
What is "The Golden Rule of Etiquette"?
Scenario: You are speaking on the phone with a guest who is obviously perturbed and speaking very quickly. You do not catch everything she says. How should you respond?
"Can you repeat that again please?"
Scenario: You are speaking on the phone with a guest who is obviously perturbed and speaking very quickly. You do not catch everything she says. What's the WRONG thing to say?
"I didn't understand a single thing you just said. Start over."
What document contains information about your education and work experience?
A resume
After your company closes for a holiday, the office manager is flooded by calls the following business day.
What is "inundate"?
It is December first, and you cannot wait until you get your Christmas bonus check. You carefully count down the date's arrival on the fifteenth.
What is "advent"?
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What should you say?
"I apologize for your inconvenience. I will look into the problem."
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You are unsure how to address his concerns and need to ask someone else about the issue. What is the WRONG thing to say?
"I don't know what you want me to do about it. If you don't like it, get your service from somewhere else!"
What kind of language and body language should you use during an interview?
Formal/Professional
A large bonus incentive will be given to the company's branch with highest sales quarter.
What is "apex"?
You are selected by your company to attend a conference in another state. Your company will compensate you for all your travel expense. Their accountant complains that the gas prices are excessively high.
What is "exorbitant"?