How we communicate
a written message addressed to an organization or individual.
What is "letter"?
a type of written communication that relays good news or a favorable outcome
What is "positive message"?
a written message in which a claim is approved.
What is "adjustment"?
online communication channels committed to community-based interaction, content sharing, and networking.
What is "social media"?
a website where people can post personal thoughts, photographs, videos, and reflections on a specific topic
What is "blog"?
a note that provides a brief workplace message about a meeting, event, decision, policy, or procedure.
What is "memo"?
a type of written communication that expresses recognition, sympathy, or thanks.
What is "goodwill message"?
to place important information at the start of a text.
What is "frontload"?
an opening statement in a written message intended to catch the attention of the audience
What is "hook"?
a group of words that has a subject and a verb phrase, at least, but can also contain modifiers
What is "clause"?
a written message addressed to individuals or an organization that is transmitted electronically.
What is "email"?
a type of communication that relays bad news or an unfavorable outcome.
What is "negative message"?
the way in which words are combined to form sentences, phrases, and clauses.
What is "syntax"?
a recommendation for a product or service, told through sharing personal experience
What is "testimonial"?
brief yet thorough
What is "concise"?
a written message that asks for action or information
What is "request"?
persuasive writing that uses logic
What is "logos"?
to review a written message for content and organization, and then to make changes to improve its clarity.
What is "revise"?
a connection from one point to another point in a piece of writing.
What is "transition word"?
back and forth communication, especially in written form
What is "correspondence"?
a written message to identify or correct a mistake.
What is "claim"?
persuasive message that uses emotion
What is "pathos"?
the part of a negative message that comes before the bad news; it’s meant to soften the recipient’s response to an unfavorable outcome.
What is "buffer"?
behaviors that are essential in a professional setting.
What is "business etiquette"?
having the quality of being trustworthy and believable
What is "credible"?