Business Etiquette
Scenario: A customer who walks into your place of business and looks angry. Your greeting.
"How can I help you?
The richest man in the world (2020)
Jeff Bezos
Inappropriate behavior for a job interview
arriving late, being on your phone, dressing in an unprofessional way, chewing gum, etc.
Our company offers a wide ___________ of products and services.
range
To get in contact with someone.
To reach out
Scenario: A client calls your office and asks to speak to Ms. Williams. You just saw her walk into the restroom. Your response to the client.
"She is unavailable at the moment. Would you like to leave a message?" (or "She is away from her desk", or...
His Virgin Group started as a mail-order record business in his garage.
Richard Branson
Conversation about the weather, sports or your last vacation to begin a business conversation
small talk
Prices are only _______________ (a little bit) higher than they were last year.
slightly
To withdraw from something one has agreed to do.
To back out
Scenario: Your colleague offers to pay the bill at a business lunch. You want to pay. You say...
"This one is on me."
Founders of Google
Larry Page and Sergey Brin
The way to greet your interviewer
a handshake
My Amazon delivery was late and there were some items missing. I need to write a letter of ___________ to the company.
complaint
Another word for accomplishment
"achievement"
Scenario: You are on the phone with a caller who is speaking very quickly. You do not catch everything she says. You say...
"Can you repeat that please?"
He has more than 95 million followers on Facebook.
Mark Zuckerberg
A document that contains information about your education and work experience?
a resume (or C.V.)
When two companies come together as one, the result is a _________________.
a merger
We'll need a larger room for the conference. This one won't ______________ all the attendees.
"accomodate"
Scenario: A customer is very dissatisfied with the service your company is providing and demands you do something about it. You say...
"I apologize for your inconvenience. I will look into the problem."
The richest woman in Europe
Francoise Bettencourt Meyers US$65.2 billion (October 2020)
The appropriate time to arrive for a meeting.
5 minutes early or...
We want to see our company grow, so we plan to ______________ into Eastern Europe and Asia in 2021.
expand
At the end of a meeting, a summary of the main points
a "recap" or "minutes"