Who What When
Office Routines
Handling business
General English
Messages and abbreviations
10

A person who works at an office.


What is an employee?

10

Ask for the words in italics:

The administrative assistant must phone Mr. James.


Who must the administrative assistant phone?

10

Unwanted or unsolicited advertising material received as email.

What is spam?

10

What is a synonym for "difficult"?

Hard

10

Sound the telephone makes when somebody calls.

What is a ring / ringing?

20

Ask for the words in italics:

Phillip Grey complained about the technical problem.

Who complained about the problem?

20

Ask for the words in italics:

It's half past three.

What time is it?

20

A printed record of the balance in a bank account.

What is a bank statement?

20

What does the phrasal verb "give up" mean?

To stop trying or to quit

20

When you are asked to take notes and pass it to your colleague.

What is taking a message?

30

Ask for the words in italics:

The IT department isn't moving.


Which department isn't moving?

30

Another way of saying: to put away documents.

To file documents.
30

Ask for the words in italics:

The customer complained about the late delivery.

What did the customer do?

30

Fill in the blank: They _______ (not come) tomorrow because Jack is sick.

will not come

are not going to come

30

What does ASAP stands for?

ASAP stands for As Soon As Possible.

40

Ask for the words in italics:

She works in HR (Human Resources).

Where does she work?

40

The pay you get at the end of the month for the work you have done.

What is a salary?

40

A written or spoken agreement between two parties.

What is a contract?

40

How would you say this number? 573,652.

five hundred seventy-three thousand six hundred and fifty two

40

What does FYI stands for?

FYI stands for For Your Information.

50

Ask for the words in italics.

Mallory is moving to the third floor.

Who is moving to the third floor?

50

Ask for the words in italics:

Brandon ordered office supplies.

What did Brandon order?

50

A list of goods sent or services provided, with a statement of the sum due for these; a bill.

What is an invoice?

50

What is the word for the opposite of clean when speaking about the environment?

polluted / pollution / (dirty)

50

What does EOD stands for?

EOD stands for End Of Day.

60

Ask for the words in italics:

The T-shirt cost 10 €.


How much did the T-Shirt cost?

60

If you plan to meet colleagues to discuss certain matters.

What is scheduling a meeting?

60
Ask for the words in italics:


The courier will pick up the package at 3 p.m.


When will the courrier pick up the package?

60

What color is usually associated with the clean environment?

Green


60

What does OOO stands for?

OOO Stands for Out Of Office

70

Ask for the words in italics:

The meeting starts at 5 p.m.

When does / will the meeting start?

70

Writing down notes during a meeting.

What is taking minutes?

70

When something breaks easily.

What is fragile?

70
Another way to say "the amount of something".

What is the quantity?

70

Meaining of The elephant in the room?

An obvious problem or controversial issue that no one wants to discuss.

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