Company Structure & workplace
The department responsible for hiring, firing, payroll, and employee relations.
What is Human Resources (HR)?
When a customer has a bad experience or an issue with a product, they make a formal _______.
What is a complaint?
This is the document you send to an employer that details your education, work history, and skills.
What is a CV (Curriculum Vitae) / Resume?
Fix the word order in this present simple question: Where does live he?
What is "Where does he live?"?
What is the past simple form of the verb buy (e.g., "The Purchasing Department _______ products at low prices")?
What is bought?
This department deals with computers, networks, and software systems within a company.
What is the IT (Information Technology) Department?
This term describes waiting on the telephone for a long time listening to music before an assistant answers.
What is being "on hold"?
This is the professional social network widely used by employers to find new staff and candidates.
What is LinkedIn?
Complete the comparative form: This office is _______ (quiet) than my previous one.
What is quieter?
What is the past participle form of the verb meet (e.g., "Have you _______ the new Production Manager?")?
What is met?
This department handles money, budgets, and other financial costs.
What is the Finance Department?
Companies use multiple ways to talk to clients—such as email, phone, and online chat. What is this concept called?
What is multi-channel customer service?
When a company reduces the list of all applicants down to a smaller group of the best candidates, those candidates are on the _______.
What is a shortlist?
Choose the correct preposition: She is responsible _______ developing new software solutions.
What is for? (responsible for)
What is the past simple form of the verb write?
What is wrote?
Complete the sentence from the text: "The Human Resources Department highlights that their job is to _______ the best employees for all departments."
What is recruit?
If a customer service agent offers you money back because a product is broken, they are offering a _______.
What is a refund?
This is the face-to-face meeting between an employer and an applicant to discuss a job vacancy.
What is an interview?
Complete the sentence using the present perfect form of work: I _______ (work) here for three years, and I still work here now.
What is "have worked"?
What is the past participle form of the verb do (e.g., "What have you _______ to prepare for your interview?")?
What is done?
Fill in the missing verb in this sentence about department responsibilities: The Customer Service Department _______ customer problems when they call.
What is resolves?
According to the customer service reading, what is the main consequence for companies when multi-channel communication breaks down and customers spend 30 minutes on hold?
What is the cost of failure is customers who don't come back (or loss of customer loyalty / damaged customer loyalty)?
Complete the recruitment collocation from the text: When a company decides to recruit an employee, it usually _______ the job in the press or online.
What is advertises?
Correct the error in this question structure: Who the Sales Manager reports to?
What is "Who does the Sales Manager report to?"?
Give both the past simple and the past participle forms of the verb choose (e.g., "Which departments did you choose?").
What are chose (past simple) and chosen (past participle)?