"They said WHAT?!"
This is the person who starts the communication process by sending an idea or information.
Looking someone in the eye while they are speaking is called this.
Eye-contact
A student sends an email to their teacher that includes the sentence, "that lesson was chopped." The teacher has no clue what that means. Is this a sender barrier or receiver barrier, and why?
Sender barrier. They assumed the teacher knows that this means, and they used slang that is not appropriate.
When Principal Larive gives teachers instructions about new school policy, what type of organizational communication is taking place?
Downward Communication
Of the five purposes of professional communication, which one means giving someone information?
Inform
The information or idea that the sender wants to communicate is called this.
Message
What message can standing with your arms crossed and looking away from the sender communicate even if words are never said?
Disinterest, defensiveness, or closed-off attitude
True or False: If the person listening to work directions doesn't respect the person instructing them, that is a sender barrier.
False. It is a receiver barrier because they have a wall up to receiving from the sender.
Mrs. Johnson helped Mrs. Marcantonio get setup before school with some English IV ideas. This is called what type of communication?
Lateral communication
Which channel would usually be best for a complicated issue that needs discussion and back-and-forth conversations: a text, an email, or a scheduled face-to-face meeting?
Scheduled Face-to-face meeting
The method used to send a message - such as an email or a phone call, is called this.
Channel
The distance we maintain between ourselves and other people while communicating is called what?
Personal space
A teacher uses technical vocabulary that students have not yet learned. Is this a receiver barrier or a sender barrier?
Sender barrier. The students will not understand the what the teacher is saying, so it creates a wall/barrier to them understanding.
A student has a concern and is trying to decide if they should bring the concern to Mrs. Auenson, Mr. Triggs, or Principal Larive. They trying to figure out the best route for what type of communication?
Upward communication
A professional disagreement should focus on disagreeing with this - not the person who presented it.
The thought or idea
The receiver must do this to a message in order to understand the meaning the sender intended.
Translate the message
A firm handshake, appropriate eye contact, and an upright posture can help send what message in a professional setting?
Confidence, respect, and/or professionalism.
A sender assumes the receiver already understands the situation and leaves out important background information. Which part of the communication process is most likely to break down because of this?
The message
Mr. Triggs finds out about a saddening situation with a student. He meets with their teacher for a consult before calling the student to the office. What type of communication is this?
Downward communication
What are the four parts of a formal written request, and in what order?
Greeting, Context, Request, Appreciation
After receiving a message, the receiver's response that lets the sender know whether a message is understand is called this.
Feedback
You walk up to a coworker who is clearly uncomfortable, stand inches away from them, and tell them the manager just called a meeting that starts in 10 minutes. What nonverbal communication concept could affect the message?
Personal space; being too close can make the receiver uncomfortable and they do not hear the message.
A boss is angry with their employee, uses an aggressive tone, and assumes they should have already known what they meant. Name two sender barriers that could interfere with successful communication.
Tone, assumptions, lack of clarity, emotional barrier, etc.
A teacher has a concern about school policy. Not only do they bring this concern to Mr. Larive, but Mr. Larive then brings this concern to the school board. What direction of communication is this?
You want to tell Mrs. Hill about an idea that you have that could improve the homecoming experience. You want to explain this idea, answer questions, and possibly change your proposal based on her feedback. What is the most appropriate communication channel and why?
A scheduled face-to-face meeting because the situation requires discussion, questions, feedback, and possibly collaboration.