MODULE 9: EMPLOYEES
MODULE 10: NEW BUSINESS
LINKEDIN & PROFESSIONAL PROFILE
PROFESSIONAL & CUSTOMER SERVICE VOCAB
POP CULTURE
100

This term means a job disappears, not the person’s fault.

What is “made redundant”?

100

A new business is called a…

What is a start-up?

100

A short description of who you are and what you do on LinkedIn.

What is a headline?

100

An adjective meaning quick and helpful service.

What is responsive?

100

This TV show follows wealthy entrepreneurs and investors pitching business ideas.

What is Shark Tank?

200

A move to a different job at the same level is called this.

What is a sideways move?

200

An unmet customer need.

What is a gap in the market?

200

Professional connections you build over time.

What is a network? / What are contacts?

200

A polite way to delay a decision instead of saying “no.”

What is “That might be difficult”?

200

This TV series focuses on office life, awkward management, and terrible leadership.

What is The Office?

300

An invisible barrier that limits promotion.

What is the glass ceiling?

300

Money needed to start a business.

What is start-up capital?

300

A common word combination like “responsible for.”

What is a collocation?

300

A customer who returns again and again.

What is a loyal customer?

300

This annual championship game decides the NFL champion.

What is the Super Bowl?

400

How often employees leave a company.

What is staff turnover?

400

A private individual who invests their own money in a business.

What is a business angel?

400

An adjective meaning dependable and professional.

What is reliable?

400

A professional way to ask for information.

"Could you please…?"

400

This movie franchise includes Iron Man, Thor, and the Avengers.

What is the Marvel Cinematic Universe (MCU)?

500

The balance between professional and personal life.

work-life balance

500

The profit investors expect to receive.

What is return on investment (ROI)?

500

The LinkedIn section where you list tasks and results.

What is the experience section?

500

An adjective meaning below normal quality.

What is sub-standard?

500

This athlete is widely known as “the GOAT” of basketball.

What is LeBron James?

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