Safety First
What is the word? A piece of equipment you use to reach something high, such as a shelf.
ladder
MCQ: A phone has a 48-hour battery. Is this a feature or a benefit?
A) Feature
B) Benefit
A — Feature
MCQ: Which of these belongs in the Contact Details section of a CV?
A) Favorite food
B) Phone number
C) Hobbies
D) Career ambition
B — Phone number
Which phrase is best for introducing one of your strengths?
A) “I am strength in organization.”
B) “One of my main strengths is organization.”
C) “My organization is a strong one.”
B
Which category does this phrase belong to? “I need to be clear about something.”
A) Conflict resolution
B) Assertiveness
C) Difficult feedback
D) Diplomatic disagreement
B
True or False: If you see a damaged electrical cable, you should continue using the equipment carefully until someone fixes it.
False — report the problem and stop using damaged equipment.
Gap fill: “The main ______ is that customers can save money.”
benefit
True or False: A good CV should include every detail about your personal life so the employer knows everything about you.
False
True or False: When asked about salary, the lessons recommend immediately giving one exact number before discussing the role.
False
MCQ: Which is the most professional way to say “That’s a terrible idea”?
A) “That’s a terrible idea.”
B) “You’re clearly wrong there. We've tried it before, and it failed”
C) “I see your point, but I’m not sure that’s the best solution.”
D) “No. Never.”
C
Complete the sentence: “Accidents on ladders are ______ ______ people using unsafe ladders.”
caused by
”Which is the better sales message?
A) “Our bottle has a temperature display.”
B) “You can check the temperature of your drink without opening the bottle.”
B - the second version connects the feature to a customer benefit.
Gap fill: Replace the weak verb with a stronger CV verb: “I ______ group fitness classes.”
delivered
Situation: You don't know the answer to an interview question. Which response is best?
A) “I don't know.”
B) “I'm not sure, but I'd ask a colleague or manager for advice.”
C) “That's impossible to answer.”
D) “I never need to know that.”
B
Rewrite this professionally: “You’re always late. It’s really annoying.”
“I've noticed you've been arriving late to several meetings. Could we talk about how we can avoid this?”
MCQ: An employee wants to lift a very heavy box alone. According to the safety tips, what should they do?
A) Lift it quickly
B) Try to lift it if they are in a hurry
C) Ask a colleague or the appropriate department for help
D) Ignore it
C — ask a colleague/the appropriate department for help.
MCQ: A company wants to attract university students who are interested in health and the environment. What should it identify first?
A) Its discount
B) Its target audience
C) Its office location
D) Its brand color
B — target audience
Put these CV sections in the most logical order:
A) Key Skills
B) Name + Contact Details
C) Work Experience
D) Education & Certificates
E) Professional Profile
B → E → C → D → A
Which response follows the lesson's recommended approach to answering a question about a mistake?
A) Deny the mistake
B) Blame a colleague
C) Explain what happened, what you did, and what you learned
D) Carefully avoid it and change the subject
C
Situation: Your colleague keeps sending reports with small mistakes. Which opening is most appropriate?
A) “Your work is not up to standard.”
B) “I've noticed there are several small mistakes in the reports.”
C) “You obviously don't care.”
D) “That's your problem.”
B
Scenario: You are giving a short health and safety presentation to employees in a warehouse. You want to talk about a worker trying to lift a very heavy box alone.
Give a 3-part answer:
Expected answer:
Risk: The worker could injure themselves.
Cause: The box is too heavy to lift safely alone.
Advice: Ask a colleague or the appropriate department for help.
Scenario: You are selling a language-learning app to busy young professionals. One feature is that the app sends users a daily reminder to study.
Give a one-sentence sales message that connects the feature to a customer benefit.
Possible answer:
“It sends you daily study reminders, so you can build a regular study habit even when you're busy.”
Scenario: A student says:
“I want to improve my English.”
They want to turn this into a SMART career goal.
Rewrite the goal so that it is Specific, Measurable, Achievable, Relevant, and Time-bound.
Possible answer:
“I’m going to improve my business vocabulary by learning 15 new words every week for the next two months.”
Scenario: In a job interview, the interviewer asks:
“What would you do if you couldn't finish an important task on time?”
Give a professional answer that includes the three steps recommended in the lesson.
Possible answer:
“I’d prioritize the most important tasks, tell my manager as early as possible, and ask for help if necessary.”
Scenario: Your colleague has missed two deadlines, and some of their work contains mistakes. They now say they want to change the project deadline.
Respond as if you are speaking directly to them. Your response must:
Possible answer:
“I’ve noticed that we’ve missed two deadlines and there are several mistakes in the recent work. I understand your concerns about the deadline, but I’m not sure changing it is the best solution. Could we agree on when the unfinished work will be completed and how we’ll check the mistakes before the next deadline?”