Opening and ending a call
How would you answer a business phone call?
Hello/good morning/good afternoon, [company name], [your name] speaking.
You would like to tell the caller to wait on the phone.
Could you hold the line, please?
Please hold the line.
You didn't understand something said on the phone, what can you say?
I am sorry I didn't understand. Could you repeat that, please?
Sorry, I didn't catch that.
Would you mind saying that again, please? or Could you say it again, please.
The formal word "to call a number"?
to dial
You ask to speak to a specific person.
Could I speak to [name], please?
I would like to speak to [name], please.
e.g. I'd like to speak to Ms Morrison, please.
You can't understand the caller because he/she speaks too fast. What can you say?
Could you speak a little slower, please?
What is the English phrase for "接通电话"?
to put somebody through/to connect somebody
You would like to request a callback from Mr Watts.
Could Mr Watts call me back?
You didn't unterstand the name of the caller, what can you say?
Could you spell that, please?
Would you mind spelling that for me, please?
How would you end a business phone call?
Thank you for your call and have a nice day/afternoon/evening.
Thank you for calling and goodbye.
How would you offer to take a message?
Would you like to leave a message?
Can I take a message for you?
This phrase is used to politely ask someone to provide more information or make something clearer.
Could you clarify/explain it, please?
How would you end a business phone call by offering your help for further questions?
If you have any further questions, please don't hesitate to contact us again.
You would like to tell the caller that your boss is unavailable to take the call. What idiom can you use to express this?
I'm sorry, he/she is tied up (or busy) at the moment.
I'm sorry, he/she is not available at the moment.
You have been asked for private/confidential details which you are not allowed to give. How can you politely say no?
I'm afraid I can not give you that information.
I am sorry, but I am not authorized / allowed to give details about that.