Email Terms
Brief description of email content in the header (___ line)
Subject Line
This quality ensures your message is easily understood without ambiguity or confusion.
What is "clarity"?
This is the written list of topics to be discussed during a meeting, usually distributed beforehand
What is an "agenda"?
This is awareness and respect for cultural differences, avoiding assumptions about other cultures.
What is "cultural sensitivity"?
This phrase is used when meeting someone for the first time in a business setting.
What is "Nice to meet you" or "Pleased to meet you"?
This is an example of a professional greeting and opening sentence in an email.
Dear,
Hello,
I hope this email finds you well
I hope you are doing well
This is the specific group of people who will receive and interpret your business message.
What is your "audience"?
These are the official written records documenting what was discussed and decided during a meeting.
What are "minutes"?
This communication style relies on direct, explicit verbal communication with less emphasis on context (like Germany, USA).
What is "low-context culture"?
You should say this when introducing yourself to a potential client at a networking event.
What is "Allow me to introduce myself" or "I'd like to introduce myself"?
Standardized footer automatically added to emails containing the sender's contact information, job title, company details, and sometimes a logo
Signature
This involves fully concentrating on and responding thoughtfully to what another person is saying.
What is "active listening"?
This is the minimum number of members required to be present to make official decisions.
What is a "quorum"?
This communication style conveys much information through context, relationships, and non-verbal cues (like Japan, Arab countries).
What is "high-context culture"?
This is the proper way to introduce your colleague Sarah Johnson to a visiting executive.
What is "I'd like you to meet Sarah Johnson" or "May I present Sarah Johnson"?
This is the definition of CC and BCC
CC/BCC - CC (Carbon Copy) sends a visible copy to additional recipients; BCC (Blind Carbon Copy) sends a hidden copy where recipients cannot see other BCC addresses
This includes messages conveyed through body language, facial expressions, gestures, and posture rather than words.
What is "non-verbal communication"?
These are specific tasks assigned to individuals during a meeting, usually with deadlines.
What are "action items"?
This refers to the extent to which less powerful members of society accept unequal power distribution
What is "power distance"?
When someone says "How do you do?" in a formal business context, you should respond with this phrase
What is "Very well, thank you"?
(other responses accepted)
These are four things you should never do in a professional email
Have spelling errors
Have a casual tone
Use informal language or slang
Include vague or uncertain phrases
Forget a subject line
This means restating someone else's message in your own words to confirm understanding.
What is "paraphrasing"?
This is the general agreement reached by all or most group members after discussion.
What is "consensus"?
This is the belief that one's own culture is superior to others.
What is "ethnocentrism"?
This formal phrase is used when you want to introduce yourself to a group during a business presentation.
What is "Good morning/afternoon, ladies and gentlemen. I'd like to introduce myself"?