Management
Planning, organizing, leading and motivating, and controlling comprise the _______.
What are four basic functions in the management process
Brendan works for a company that pays employees in his position $30 per hour to work but also pays for medical and dental coverage, a 401K retirement plan, and a week of paid vacation. Haley has a job where she is paid $33 per hour without medical or dental coverage, paid vacation, or a 401K. Haley says that she makes more money than Brendan because she is paid more money per hour. Which of the following is true?
What benefits Brendan receives from his company, in addition to his wages, total more per hour than Haley earns.
Makenzie, founder and long-time chief executive officer of XYZ and now ZYX, is known for inspiring and motivating his employees. She believes strongly in listening to employees, praising them often, training them well, and treating them well, knowing that doing so motivates employees to stay loyal and customer focused. Makenzie has good _______ skills.
What is interpersonal?
Ginger is in charge of ensuring that the systems and processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively. Ginger is a(n) _______ manager.
What is operations?
Years ago, Montanna's company would send a representative to your home to demonstrate and try to sell you a product. These representatives used personal selling. Today’s, however, Montanna's firm uses most powerful sales technique that allows to zero in on business prospects on social media and build rapport with a network of potential leads.
What is social selling?
As an upper-level manager for Apple, Maddy is one of many people responsible for allocating organizational resources in order to achieve the key goals of the company. Specifically, Maddy is in charge of collecting and analyzing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?
What is Informational?
Anna, Dylan, Jaden and Hector are still relatively new employees at Deloitte. At least once a week, they use their workstation computers to watch videos of lectures or how-to guides, play games that simulate work situations, or take online quizzes to demonstrate their proficiency in a topic. The type of training they are using is _______.
What is e-learning?
Lululemon hires many part-time employees but provides benefits for employees who have been with the company for a pre-determined length of time. Nick works at Lulu. When he received his tax documents at the end of the year, he noticed that he had been given stock in the company. Which of the following motivational techniques is the company using?
What is an employee ownership?
Wiggins Home Builders is evaluating the way certain parts of homes are manufactured as drop-in components. It would like to eliminate waste from the building process to increase profits and perhaps improve its sustainability. Wiggins Home Builders is seeking to apply _______ to the home building process.
What is lean manufacturing?
After analyzing internal and external data about its marketing performance, your friend Akira explains at lunch that he still can’t decide how to adjust the marketing mix for a product with slowing sales. You advise him that perhaps he should try to discover why the product’s sales are stagnating. You suggest that he use _______ to get more information about the problem.
What is marketing research?
Katt and Kev have been running their own business for three years. When they started the business, they developed a guide for the planning policy which incorporated major policy decisions and methods for setting policies. They developed individual plans for carrying out each of the phases of the initial plan and even created a checklist, flow chart, and accountability chart for overseeing the implementation of all of the individual plans. Katt is finding it difficult to keep the plans straight when talking to Kev about them. What names should they use to refer to the guide, individual plans, and the plan to oversee the other plans?
What are strategic plan, tactical plan, operational plan?
After six months with the company, Savannah's performance was evaluated using a graphic rating form. The ratings for each statement were added together to obtain her total score. In comparison with the other five employees in her unit, Molly received a very good performance appraisal. Molly experienced a(n) _______ appraisal method.
What is judgmental?
Before Frederick Herzberg’s work, most people felt that _______ and _______ were at opposite ends of the same dimension, but Herzberg showed that they’re distinct and separate dimensions.
What is satisfaction and dissatisfaction?
At a Mortland & Co factory, many employees are needed to use tiny tools to assemble the inner workings of door knobs and locks. They must sit at a workstation and look through a magnifying glass to complete this work. This production process could best be described as _______.
What is labor intensive technology?
Shae Beauty is using a combination of advertising and public relations to increase the sales of its cosmetics. This activity involves the _______ ingredient of the marketing mix.
What is promotion?
Brock has recognized an underserved market in a mature industry and is building a startup business to disrupt it. He understands that today’s cutthroat environment requires new ideas to better satisfy customers. In building his business, he tries very hard to support and recognize employee successes, while promoting strong communication and transparency to all stakeholders. What type of leadership is Brock using?
What is transformational?
Santiago, a direct-to-consumer marketer of men’s grooming products, maintains a searchable database of information that describes the various skills and abilities of its employees. This database can be referred to as a _______.
What is skills inventory?
Max has the chance to get promoted into a higher paid management position if he continues to exceed his goals in his current position. Thus, he has high _______. He loves the company and is excited about the new position opportunity. Thus, he also has high _______.
What is motivation and morale?
By holding focus groups with employees, Regan of Sunset Airlines is addressing which aspect of total quality management?
What is an employee participation?
Zay is setting the price for his company’s new jeans. If the total cost of manufacturing and marketing the jeans is $100 per unit, and his boss wants a markup that is 20 percent above costs, what should the selling price of the jeans be?
What is $120?
When Jon became the chief executive of Chick-fil-A, he began meeting with groups of employees to get their input on how to turn around their declining sales. This part of the decision-making process is an example of _______.
What is generating alternatives?
Holden works for Accenture. His tasks involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities. He is in which phase of the HRM process?
What is acquiring human resources?
Katie is a financial analyst for a pharmaceutical company in Chicago. Her husband just started a new job in Austin, but Katie's employer allows her to keep her job and work from her new home in Austin. Katie has to travel back to Chicago for one week every other month to meet in person with her manager and other members of her team. This arrangement is called _______.
What is telecommuting/remote?
Andrew’s ATV Parts used _______ to design customized products and control the machinery needed to produce the finished product.
What is flexible manufacturing system (FMS)?
After months of development, Ashantae is ready to market her Color-Changing Holiday LED Lights. This product, a string of 50 LED lights, enables consumers to hang them outside year-round and adjust the colors of the lights to match the season: multicolor for Christmas or blue and white for Hanukkah, orange and “black” for Halloween, and pastel colors for Easter. After considerable thought, she has decided to distribute them directly to consumers through a website she creates as well as through Amazon. Which of the following best describes the distribution channel for Color-Changing Holiday LED Lights?
What is multichannel distribution?