6.01 manager styles
Democratic management has only moderate degree of control over employees? True or False
True
Data is facts and figures? True or False
True
is it true that ROM is only read only?
yes
what is customer relations?
all the activities a business engages in to interact with its customers
what is accounting?
what are human relations?
how people create and manage relationships and/or are important for personal life and carrer
what is data migration?
Is the secondary memory connected to the main memory?
yes
Positive customer relations can help with?
- customers being happy
- more than satisfied
- feel connected
- feel connected to the business
What do businesses track with accounting information?
- the value of the things they own
- amounts owed to them
- amounts they owe to others
what is interdependence?
Exists when two (or more) things need or rely upon one another
what is the physical components of a computer system called?
hardware
what is network?
consists of two or more computers connected so that they can exchange data and programs
What are some factors affecting customer relations?
- business process
- business environment
- technology
- people
why is accounting important to businesses?
it is important because it enables them to maintain control of their money and is used to make good financial decisions
What are some results of positive working relationships?
- increased cooperation
- a comfortable/healthy working environment
- high employee morale
- increased productivity
- a good business image
- increased customer loyalty
- increased employee loyalty
The programs that instruct computers to preform specific operations is?
software
What are application programs?
programs that people use to get their work done
what is internal customers?
Name one of the steps in accounting cycle
- analyze financial transactions
- journalize transactions
- post to ledgers
- balance the books
What are the three leadership types?
- Authoritarian
- Democratic
- laissez-faire
what is database?
computerized storage for information and facts
What are some examples of input devices?
- keyboards
-mouse
-scanners
-cameras
-joysticks
-microphones
What are some techniques for building positive relationships with customers?
- pay attention to internal customers
- communicate
- be thankful
- resolve complaints in a quick, satisfying manner
- keep promises
- be helpful
- display courtesy, friendliness and professionalism at all times
- remember touchpoints (interactions)
what are some accounting system requirements?
- easy to use
- processes data quickly
- expandable
- affordable to operate
- protects the business