Vocabulary
Customer relations is often used interchangeably with the term.
What is customer service?
Positive customer relations makes customers feel
What is connected?
Technology can help build positive customer relations by offering customers more
What is convenience?
Building positive customer relations is one of the least expensive ways for a business to
What is compete with others?
An HR manager consults with an employee about her continuing education options.
What is training and development?
To build positive customer relations, businesses must be.
What is proactive?
Building positive customer relations is a good way for smaller businesses to compete because it is
What is inexpensive?
Listening respectfully is a business’s best form of
What is communication?
Businesses strive to retain current customers because
What is it's less expensive than getting new customers?
An HR manager conducts an exit interview with a retiring employee.
What is staffing?
Positive customer relations encourages loyalty and
What is repeat business
By saving time and resources, positive customer relations can increase a business’s
What is productivity?
Instead of an annoyance, view a customer complaint as a(n)
What is opportunity?
Businesses must keep in mind that word-of-mouth promotion can be
What is negative?
An HR manager makes sure the company is following equal employment opportunity (EEO) laws.
What is compliance?
A business’s intangible environment is often referred to as
What is corporate culture?
As an individual employee, you can help your business build positive customer relations by listening to
What is feedback?
Customers appreciate it when businesses express
What is gratitude?
Positive customer relations can boost productivity by
What is avoiding wasted time and resources?
An HR manager listens to and records an employee grievance.
What is employee relations?
Opportunities to interact with customers are known as
What are touchpoints?
The most important factor in a business’s customer relations is its
What is people?
To maintain positive customer relations, a business must deliver on its
What are promises?
When someone says that a business has positive relations with its internal customers, the person means the business has
What are happy employees?
An HR manager solves a paperwork snag involving an employee’s paycheck.
What is compensation and benifits?