CR-003
having positive customer relations means making customers
What is happy?
A business can be described as a(n)
What is an organized effort to produce goods and services?
Which of the following is the main purpose of management:
What is To accomplish the business’s goals?
The people who work to produce goods and services are known as
What is human resources?
When a business strives to make every customer experience a positive one, it remembers its
What is touchpoints?
Building positive customer relations is one of the least expensive ways for a business to
What is to compete with other businesses?
A business that exists to fulfill a specific mission or undertaking is called a __________ business.
What is nonprofit?
Why should managers know how to do the work of the workers they supervise?
What is To have realistic expectations for workers
The first task in the HR management activity of staffing is
What is determining needs?
Which of the following is a true statement about making promises to customers:
What is its better to over-deliver
Technology aids positive customer relations because it gives customers
What is greater access to the business?
Which of the following activities demonstrates human resources management
What is The business takes care of the responsibilities associated with having employees?
Avery, who manages a silk screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.
What is planning?
A job specification is an explanation of
What is the skills, knowledge, and characteristics required for a job.
Which of the following workplace-related safety and health issues would most likely be regulated by law:
What is Storage and disposal of chemicals
A business recently mailed 20% discount coupons to all its loyal customers. Which technique for building positive customer relations does this illustrate?
What is being thankful?
Janelle’s Creative Supplies is opening an additional location on the other side of town. To successfully operate the new location, Janelle primarily needs
What is additional employees?
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
What is organizing?
The part of staffing that involves seeking out and attracting qualified potential job candidates is called
What is recruiting?
Which of the following is a compliance issue:
What is minimum wage?
A customer asks Roger a question about a product, and he isn’t sure of the correct answer. He immediately phones his supervisor to get the needed information. Which technique for building positive customer relations does this illustrate?
What is being helpful?
Franco’s Bread Shop is introducing a new type of sandwich bread to the community this week. Which of the following describes the business activity that the bread shop will likely partake in before the release:
What is Promoting the new bread through advertising?
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
What is staffing?
After a company’s training needs are determined, what is the next step in training and development
What is Determining what training resources are available
Making sure that a business has enough of a product in stock without having too much on hand is the goal of
What is inventory management