Standard 1
The basic principles that govern your behavior.
What is Ethics?
Something you can buy that is physical.
What is Tangible?
A reward from working income-expense.
What is profit?
A meeting before you leave a job.
What is exit interview?
All activities with customers a business participates in.
What is customer relations?
What happens when someone isn't ethical or does something unethical.
What is consequences?
Something that cannot be bought Ex- Atmosphere.
What is intangible?
The chance of loss when aiming for reward.
What is risk?
Teaching new employees the ropes.
What is training?
Interchangeable with Customer relations.
What is customer service?
A situation involving choosing between wrong and right.
What is an Ethical dilemma?
When supply is high and demand is low.
What is buyers market?
Businesses that sell similar products trying to beat each other.
What is Direct competition?
The second step to set up training.
What is evaluating training resources?
Free advertising that can be negative.
What is Word-of-mouth?
Noticing a problem and doing something.
What is recognizing and responding?
When supply is low, demand is high, and price is high.
What is sellers market?
2 businesses trying to beat each other that sell different products.
What is indirect competition?
People who work.
What is human resources?
Internal customers.
What is employees?
A instinctual feeling most say you should trust and check.
What is gut feeling?
An economic system ran by the individuals and businesses and monitored by the government.
What is private enterprise?
A tornado or natural disaster.
What is hazard risk?
Insurance offered by your company.
What is Benefits?
Customer comes first.
What is customer centric?