EC-071
a business is an organized effort to produce and/or distribute goods and services. businesses can operate for profit, or they can be nonprofit entities.
explain what a business is.
The directing management function involves providing guidance to workers and work projects, as well as motivating and leading workers to accomplish the business's goals. Managers use their skills to develop a team spirit among employees and reward employees for their hard work.
What is the directing management function?
Career and education planning. Career and education planning is an example of an employee-assistance
program a company may offer. Employee-assistance programs are part of the HR management activity
of employee relations.
Which of the following is an example of an employee-assistance program:
Happy. Having positive customer relations means making customers happy. Satisfying customers is not enough—businesses must exceed their expectations. Positive customer relations will not necessarily make customers more popular or richer.
Having positive customer relations means making customers
information management is the process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data.
describe the primary business activity of information management.
a business that operates for profit makes money to fulfill financial goals, while a nonprofit business makes money to fulfill a specific mission or undertaking.
explain the difference between "for- profit" and "nonprofit" businesses.
The staffing function involves finding employees who know how to do the necessary work of the business. When managers conduct staffing, they identify the types of skills that employees need to have, develop ways to recruit and hire the most qualified people, assign new employees to specific work areas, determine compensation for workers, and decide what skills will be needed in the future.
Describe the management function of staffing.
Determining need. Before an HR manager does anything else, s/he should determine need. S/He must figure out where the company is lacking human resources and determine if the positions are permanent, temporary, full-time, or part-time.
What is the first step in the staffing process?
Proactive. To build positive customer relations, a business must be proactive—striving to make every customer experience a good one—rather than waiting and reacting to problems and issues as they occur.
To build positive customer relations, a business must be
human resources management is the process of planning, staffing, leading, and organizing employees
describe the primary business activity of human resources management.
a business that operates for profit makes money to fulfill financial goals.
explain what a for-profit business is.
The planning management function involves deciding what work will be done and how it will be accomplished. When managers plan, they identify the goals for the business, methods of achieving those goals, the resources required to carry out the plans, and target completion dates for tasks and projects.
Explain the planning management function.
High trust and mutual respect. Human-resources managers play a significant role in ensuring the existence and adherence to organizational ethics.
What is an indicator of strong organizational ethics?
Compete with other businesses. Building positive customer relations is one of the least expensive ways for a business to compete with other businesses.
Building positive customer relations is one of the least expensive ways for a business to
voiding wasted time and resources.
Positive customer relations can boost productivity by
they must obtain necessary resources, produce/provide goods and services, market/sell those goods and services, store/retrieve information effectively, and plan for the future.
name five things a business needs to accomplish.
Why is it important for managers to understand the jobs of the workers they manage?
Managers need to understand the jobs their workers perform in order to effectively manage the employees who do the work. If managers understand the jobs, they know how workers should do their jobs and are able to answer questions and help employees solve problems. They are aware of what it takes to complete certain tasks.
Why is it important for managers to understand the jobs of the workers they manage?
The first day on the job. Orientation is an introductory program for new employees in which they are given basic information about the company and its policies.
Orientation of a company's new employees usually takes place
It's less expensive than attracting new customers. Businesses strive to retain current customers because it's less expensive than attracting new customers (through personal sales, advertising, etc.). Current customers do not necessarily have fewer complaints than new customers.
Businesses strive to retain current customers because
financial analysis is the process of plan-ning, maintaining, monitoring, controlling, and reporting the use of financial resources.
describe the primary business activity of financial analysis.
these primary business activities (actions taken by businesses to generate profits or to reach financial goals) are the main things busi-nesses do to keep production going.
discuss the significance of the primary business activities.
Management is the logical process of coordinating resources, such as money and employees, in order to accomplish an organization's goals.
What is management?
High trust and mutual respect. Human-resources managers play a significant role in ensuring the existence and adherence to organizational ethics. In fact, they set the standard for ethical behavior within their organization and serve as examples for other employees. Indicators of strong organizational ethics include high trust and mutual respect, complete information, open discussion of different options, and concrete goals. Overpromising, underperforming, and a refusal to accept responsibility are indicators of poor ethics.
What is an indicator of strong organizational ethics?
Negative. Businesses must keep in mind that word-of-mouth promotion can be negative as well as positive. It's important for businesses to build positive customer relations so word-of-mouth promotion will work in their favor since it cannot be avoided, cannot be bought, and is very powerful.
Businesses must keep in mind that word-of-mouth promotion can be
Reporting customer feedback. As an employee, you can help your company build positive customer relations by listening to customer feedback and reporting it to your manager or supervisor.
As an employee, you can help your company build positive customer relations by