EC-003(business risks)
These are classified as hazard risks.
What risk are tornadoes, earthquakes, and blizzards classified as?
This is called marketing.
What is the process of creating, communicating, delivering, and exchanging offerings?
The top-level management.
What level is responsible for goal setting and strategic planning?
The HR manager consults with an employee about her continuing education options.
What is training and development?
Makes customers feel connected.
What does having positive customer relations make customers feel?
This is called transferring risk.
What risk shifts to another person/business?
This is called financial analysis.
What involves obtaining funds and keeping accurate/useful records?
Organizing.
What function involves establishing lines of authority?
The supervisor conducts a workshop on to properly dispose of a certain chemical.
What is compliance?
Businesses must be proactive.
What must businesses do to build positive customer relations?
This is classified as an operational risk.
What risk is caused by a human error?
These are called operations.
What are day-to-day activities required for continued business functioning?
Technical skills.
What is the ability to understand the specialized aspects of jobs?
The HR manager performs background and reference checks ona potential candidate.
What is staffing?
It can increase a business's productivity.
What can positive customer relations do for a business?
This risk is called obsolescence.
What risk deals with fading away over time?
What is the process of planning, controlling, and organizing an organization or department?
The statistics, facts, and opinions that can be either internal or external in nature.
What is Information?
The HR manager listens to and records an employee grievance.
What is employee relations?
Viewed as opportunities.
What are customers complaints viewed as?
This risk is called competition.
What risk causes rivalry for the sales of goods or services?
Information management.
what is the process of accessing, processing, maintaining, elevating, and disseminating business knowledge, facts, or data?
The level responsible for the day-to-day activities of employees who carry out the business's routine work.
What is first-line management?
The HR manager solves a paperwork snag involving an employee's paycheck.
What is compensation and benefits?
These opportunities are known as touchpoints.
What are also known as opportunities to interact with customers?