On the Phone
When should one return a phone call?
The same day.
How should one address someone via email?
With their highest title (Mr. Mrs. Dr. etc.) until told otherwise.
How does one know which utensils to use first?
Start from the outside and move in.
What is the most popular business networking site?
Shoes should be...
Closed toe.
When should one prepare what to say when making a call?
Before the call.
The subject line of the email should be...
Clear and direct.
Where is the bread plate?
To the left.
Where does the name tag belong?
Right side.
What is an appropriate color scheme for professional wear?
Neutrals.
One should answer a call within ____ rings.
Three
Why should humor be left out of the email?
Tone is difficult to decipher electronically.
When leaving the table, where should one put his/her napkin?
On their chair.
Within 48 hours after an interview, one should...
Send a thank you letter.
What is the appropriate dress/skirt length?
To the knee with pantyhose.
When taking a message from a caller, how should one confirm the message is correct?
Repeat the message back to the caller.
When should one send a thank you letter?
Within 48 hours.
When not eating at the table, where should one place their hands?
On their lap or wrists together at the edge of the table.
Who initiates the handshake?
The person of higher authority and/or the host.
How should one wear a blouse?
Tucked into their bottoms or the blouse should fall just below the waistline.
Before asking who is calling, one should...
Identify themself
How many lines should the signature block contain?
3-4 lines
When do you begin eating?
When the everyone has a plate and/or the hostess insists everyone begin.
What should one do before putting away a business card they have just received?
Read it first.
Jewelry and accessories should be...
Simple and not distracting. (Less is more).