The basics
This is the first system that we use to authenticate customers before accessing Opus and it houses all other systems like order track, smart chat etc
Opus clarify CRM
What is the name of the system that we use to check if the customer's device has been successfully block-listed?
DLC
This plan offers 5GB of hotspot data and standard video streaming services
AT&T unlimited standard
Give any installment term that does not offer next up any time - which means customer only upgrade at 100% installments being paid?
24 or 30
What is the period or time frame in which the BYOD Credits are applied and how much are they?
The BYOD credits are applied over 24 months period and it is $600 per line.
This is a temporary pin sent to the customer's email to verify their identity for secure account access.
email OTP
What is the name of the system that we use to track devices returned to AT&T using the incorrect label. It can either be return or trade in.
AIR SYSTEM
This plan offers 200GB hotspot data and HD video streaming services
AT&T unlimited Premium plan and Premium with Turbo
What % is required for you to pay off for you to upgrade with next up anytime?
33%
How much is the switcher offer reward card and how long does it take for them to expire after issue?
up to $800 and they expire 6 months after the issue date.
This is a process of reporting a device as lost or stolen in transit.
Blocklisting
This is a system that we use if a customer is requesting 11+ lines.
MCOE ticketing system
This plan offers 100GB of hotspot data
Unlimited Advanced plan
What promotion will the customer qualify for if they enroll on unlimited advanced and having ported their phone number.
$250 CRU switch offer
What are the 2 benefits of BYOD.
Save money - you don't have to buy a new device No contract - You cancel anytime.
What is the time frame for sales tax after the devices have been successfully blocklisted?
3-5 business days
PEARS
What plan offers international day pass at no cost for several days ?
AT&T premium 2.0 and Premium 2.0 with Turbo
How much will the customer qualify for if they get a new number and enroll on unlimited advanced plan
$360 new line credits
ADD A line
For these type of accounts we do not click continue activation, instead we create new agreements from scratch.
Tentative accounts.
How long does it take to port wireline numbers.
This is a system that we use to check the buried line requests to see if is there any work orders which have been initiated.
ABWS-D system
What is the process for international day pass for business customers?
Customers get up to 7 days for free and they will be billed the rest of the days within a billing cycle. Per line, per bill.
What promotions will the customer qualify for if they enroll on unlimited premium 2.0 or Unlimited premium 2.0 with Turbo with their number ported over ?
The customer will qualify for $540 and $250 switch offer since they are stackable.
What are the 3 requirements for a customer to qualify for port in credits ?
Plan requirements
Purchase new device
Port from another carrier to AT&T