Retail Basics
Place where customers try on clothes
Fitting rooms
Paying with physical money
cash
Polite greeting to a customer
Hi, how can I help you? / Hi, are you looking for anything today? / Hi, let me know if you need any help.
Advertisement on TV
Commercial / Infomercial
this means something is “half off”
50% discount
Person who helps customers in a shop
shop assistant
paying with card
Offering help to a customer
Can I assist you with something? Can I help you with anything?
Selling by phone
Telemarketing
number of items available
stock
Machine where you pay for items
cash register
Machine used to pay by card
card reader
Suggest another option to a customer
Can I suggest this instead? / Would you like to try this instead? / This is a similar option we have.
strategy to attract customers
marketing / promotion
Document showing total cost
invoice
Area where goods are stored before sale
warehouse
Money returned to a customer
A refund
Handling a complaint
Let me send you to the customer service department / let me get the manager for you
selling products online
e-commerce
cost to send package
shipping cost
Word for the items sold in a store
Merchandise
Paying in part over time
Installments
paper after paying
receipt
when a product is no longer available
sold out / out of stock
company that delivers packages
courier / shipping company