Customer Service
We watched a video about customer service. What was the vegetable featured in the video?
A pickle. "Give them a Pickle"
What does this business idiom mean-
It was a "banner year".
It was a successful year.
Correct this sentence -
Yesterday, I update my calendar.
Yesterday, I updated my calendar.
Complete the question with the correct form of "be going to.
Are ______________?
Yes, I am going to write a review.
Are you going to write a review?
What’s a Roadmap to Success?
A plan or guide for setting up a business.
Correct this sentence -
The bakery employees are very rude. She needs customer service training.
They need customer service training.
What does this business idiom mean-
The new employee was "out of the loop".
not informed
Correct this sentence-
While I was schedule my week, I discovered some conflicts.
While I was scheduling my week, I discovered some conflicts
Complete the question with the correct form of "be going to.
When ___________?
I am going to write the review now.
When are you going to write the review?
Fill in the correct articles.
It is very important to have ____ effective business plan.
It is very important to have an effective business plan.
Correct this sentence -
The department store is amazed. It has everything.
The department store is amazing.
What does this business idiom mean-
Anna was the employee that "raised the red flags".
call attention to potential or current problems.
Warn of trouble ahead.
What is a "to do list"?
A list of tasks that need to be completed.
Write the words in the correct order.
is going to/She/a terrible review/the restaurant
She is going to give the restaurant a terrible review.
What is an elevator speech?
A brief and concise description of your business and services.
Correct this sentence-
While we were shopped at the mall, my son was eating candy.
While we were shopping at the mall, my son was eating candy.
What does this business idiom mean-
Everybody needs to be "on the same page".
Understanding a situation in the same way.
Change this sentence to simple past tense.
I review my budget.
I reviewed my budget.
What is the best review a business can receive on Google?
Five Stars
Should or Could?
My financial advisor said that I ______ write a business plan.
My financial advisor said that I should write a business plan.
Advice...
What store in the USA has the highest customer service score?
This store is known for it's superior customer service.
What does this business idiom mean-
Six to one, a half dozen to another.
It means the same thing.
Change this sentence to simple past tense.
I ________ (lend) my brother $100.
I lent my brother $100.
Can you name one of Bob's recommendation to create an online reputation customers can trust?
Bob’s tips to a create an online reputation customers can trust.
Build a database of customers.
ASK for the review!
Create a system/procedure that makes it very EASY for the customer to write the review.
Ask questions with the words in brackets-
have to/write/business plan.
Did she/he have to write a business plan?
Did you have to write a business plan?
Did they have to write a business plan.
Do we have to write a business plan?