BOS (Business Operating Systems)
This platform is used to create detailed estimates and proposals for customers.
What is Worksite
COGS stands for this:
What is the Cost of Goods Sold?
This Lean principle focuses on identifying and eliminating waste to improve efficiency and value.
What is Lean Thinking
What does PDC stand for?
What is Performance & Development Connections
What are the 4 main components in the refrigeration cycle?
What is Compressor, Condenser, Metering Device, Evaporator
What tool do technicians use to create service quotes for customers?
What is Quick Quote
AOP stands for this:
What is Annual Operating Plan?
What does PDCA Stand for?
What is Plan-Do-Check-Act
Individual self-assessments for end of year reviews are due when?
What is November 14th
In the US, what is the standard frequency of alternating current?
What is 60 Hz
What Salesforce module allows dispatchers to schedule and assign technicians?
What is Field Service
This term refers to the percentage of overhead expenses absorbed by the business.
What is Applied Overhead (OH)?
This 9-step Lean process is used to systematically solve problems and improve processes, often starting with defining the problem and ending with standardizing the solution.
What is A3 Problem Solving
Each quarter there is a specific topic leaders should focus on with each of their direct reports...What are the 4 specific topics?
What is Goals, Development, Career, Year End Review
What service tool is utilized to access LonTalk and Comm4 controls?
What is Rover
What object tracks the details of a technician's on-site Visit?
What is Work Order
This term refers to the return on revenue; the money left over after all costs are applied.
What is Operating Income?
This Lean technique involves asking a series of questions to identify the root cause of a problem by repeatedly asking "Why?
What is 5 Whys?
A technician completes a task two hours ahead of schedule. Rather than contacting their coordinator to ask about additional assignments, they leave early. However, they submit their timesheet indicating that they worked the full scheduled hours.
What is the term used to describe this type of action, and what are the potential consequences for engaging in this behavior?
What is Theft of time; What is Termination
What type of equipment is a current service bulletin referring to regarding oil analysis and trending of Tin/Iron levels and elevated bearing temperatures?
What is CTV's
What can be used in Salesforce to show the phase or progress of a job or sale?
What is Opportunity Stage
This term refers to measuring efficiency in growth through this formula:
(Current Operating Income – Last Operating Income) / (Current Revenue – Last Revenue)
What is Leverage?
This Japanese term, meaning "continuous improvement," is a core concept in Lean methodology.
What is Kaizen
How many leadership principles are there in our organization? Name 2.
What is 7
Leadership Principles:
-Work today for a sustainable tomorrow
-Keep customers at the heart of what we do
-Include and uplift one another
-Make better happen
-Dare to do things differently
-Own our actions & decisions
-Do what's right always
How many Medium Voltage Certified people are required on site per Trane when working on Medium Voltage equipment?
What is 2