Category 1
This theory says great leaders are born, not made.
Great Man Theory
A mission statement is used to:
a) share the company’s purpose in simple terms
b) list products
c) set prices
d) announce holidays
a) share the company’s purpose in simple terms
Why should you limit the number of goals being worked on at once?
a) to make it manageable and attainable
b) to create more paperwork
c) to confuse employees
d) to make meetings longer
a) to make it manageable and attainable
Procedures are:
a) meeting snacks
b) company logos
c) parking spots
d) official ways of doing things
Which is a tool for effective communication?
a) active listening
b) interrupting
c) yelling
d) ignoring people
a) active listening
This theory believes certain characteristics make learning to lead easier, but anyone can learn.
Trait Theory
Internal and external slogans should:
a) be random
b) reflect the vision and mission
c) only be used by the CEO
d) change every week
b) reflect the vision and mission
The chain of accountability shows:
a) who is responsible to whom
b) what the company sells
c) employee birthdays
d) favorite lunch spots
a) who is responsible to whom
Who determines the scope of work for each role?
a) leaders
b) customers
c) vendors
d) competitors
a) leaders
“I” messages are better than “You” messages because they:
a) always blame others
b) express your feelings without blaming
c) ignore the problem
d) are more formal
b) express your feelings without blaming
A sales director promises bonuses to employees who exceed their sales targets, but reduces bonuses or perks for those who don’t meet expectations.
Transactional Leadership
Where is a good place to display a mission statement?
a) hidden in a drawer
b) on the wall and in email signatures
c) in a secret file
d) never show it
b) on the wall and in email signatures
Put the 5 Levels of Leadership in order from the starting level to the highest level:
a) permission, production, pinnacle, position, people development
b) position, permission, production, people development, pinnacle
c) pinnacle, production, position, permission, people development
d) production, people development, position, pinnacle, permission
b) position, permission, production, people development, pinnacle
What is a deliverable?
a) the company’s slogan
b) a task or product someone is accountable for
c) a lunch menu
d) the break room
b) a task or product someone is accountable for
Which is the correct order for sound decision making?
a) identify the problem, generate alternatives, select best solution, implement solution
b) implement solution, identify the problem, select best solution, generate alternatives
c) generate alternatives, select best solution, identify the problem, implement solution
d) select best solution, implement solution, identify the problem, generate alternatives
a) identify the problem, generate alternatives, select best solution, implement solution
A department head is transparent about company challenges and admits when mistakes are made, which builds trust and encourages open communication among employees.
Authentic Leadership
What does the "S" in SMART goals stand for?
Specific
A workflow is:
a) the office layout
b) a type of computer
c) the process of passing tasks and information between people
d) the company history
c) the process of passing tasks and information between people
Formal communication should be used when:
a) meeting a new client
b) texting a friend
c) joking with coworkers
d) sharing memes
a) meeting a new client
What is Parliamentary Procedure used for?
a) making meetings fair and orderly
b) planning parties
c) making sure leaders get heard
d) choosing uniforms
a) making meetings fair and orderly
A vision statement is:
a) a daily schedule
b) a financial report
c) a short paragraph describing a company’s long-term goals and dreams
d) a list of employees
c) a short paragraph describing a company’s long-term goals and dreams
What does the "T" (CTE verson) in SMART goals stand for?
Time Bound
A policy is:
a) a principle of action
b) an employee name
c) a monthly bill
d) a snack order
a) a principle of action
An informal communication example is:
a) sending an official email to the CEO
b) writing a board meeting report
c) texting a coworker on the same level
d) filing a business plan
c) texting a coworker on the same level
Which is a phrase you might hear in a formal business meeting?
a) “No need to vote.”
b) ““Let’s think on this.”
c) “Who cares?”
d) “I move to propose a vote.”
d) “I move to propose a vote.”