Formal or Informal?
“Hey, can you send me the info?” → formal or informal?
Informal
What’s a formal way to say “I want”?
“I would like…”
Where does the date go—top or bottom?
Top
Gimme the info!”
Could you please provide the information?”
Spell “business.”
business
“Could you please provide more details?”
Formal
What’s a formal ending phrase?
“Kind regards, Yours sincerely,
What do we call the line that says the topic of the letter?
Subject line
“You guys sent the wrong product.”
“I received the wrong product.”
Spell “customer.”
customer
“I would like to request…”
Formal
Write one polite request phrase.
“Could you please…”
Name one required part of a formal letter.
Sender address / recipient address / closing, etc.
“Fix this ASAP.”
“Could you please resolve this as soon as possible?”
True or false: Formal letters use contractions like “I’m.”
False
“Thanks bro, appreciate it.”
Informal
What phrase means “thank you before something happens”?
“Thank you in advance.”
What comes first: greeting or body paragraph?
Greeting
“What the hell is this?”
“I am writing regarding an issue with…”
What is the formal greeting when you don’t know the name?
Dear Sir/Madam,
Rewrite: “Yo, I want my money back.” in formal language.
“I am writing to request a refund.”
Which advanced phrase means:
“I understand your problem, and I will try to help you”?
Choose the best formal option:
A) “I’ll try, don’t worry.”
B) “I acknowledge your concern and will look into the matter.”
B) “I acknowledge your concern and will look into the matter.”
Put these in order:
subject line – closing – body – greeting
Greeting → Body → Closing → SUBJECT depends (usually before greeting)*
“Hey, I bought something and it sucks. Fix it.”
“Dear Sir/Madam,
I am writing to report a problem with a recent purchase.
Could you please provide a solution?
Kind regards,”
Lightning challenge: Name three formal letter situations.
Complaint, job application, info request, refund, etc.