1.02 Questions
Why should managers know how to do the work of the workers they supervise?
a. To coordinate employees’ efforts
b. To establish a chain of command
c. To create a team spirit among employees
d. To have realistic expectations for workers
d. To have realistic expectations for workers
Why do top-level managers usually receive high salaries?
a. Their decisions affect the entire company.
b. They are required to attend a great many meetings.
c. They have more experience than others in the company.
d. Their responsibilities involve hands-on supervision.
a. Their decisions affect the entire company.
Why do all businesses need financial resources?
a. To negotiate bank loans
b. To develop cash budgets
c. To pay operating expenses
d. To manage investment accounts
c. To pay operating expenses
Which of the following is an important function of mid-level management:
a. To prepare workers’ daily schedules
b. To serve as a link between top-level and first-line management
c. To make sure projects meet deadlines
d. To establish long-term objectives for the company
b. To serve as a link between top-level and first-line management
My previous role as a plant manager is considered what level of management?
a. Top
b. Middle
c. Front Line
d. Administrative
b. Middle
Which of the following statements about first-line management is true:
a. First-line managers are not responsible for carrying out middle management’s plans.
b. First-line managers never work side by side with their employees.
c. Businesses typically hire their first-line managers from inside the company.
d. There are normally fewer first-line managers than middle or top-level managers.
c. Businesses typically hire their first-line managers from inside the company.
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.
a. planning
b. directing
c. organizing
d. controlling
a. planning
Who is normally responsible for purchasing the proper material resources for workers to use in doing their jobs?
a. Middle managers
b. First-line workers
c. Supervisory managers
d. Top-level managers
a. Middle managers
A manager studies the business’s previous sales statistics as well as the sales forecast before making purchasing decisions. What type of resource is the manager using?
a. Material
b. Financial
c. Human
d. Information
d. Information
Which of the following are examples of top-level management job titles:
a. Floor supervisor, area supervisor, and section manager
b. President, senior vice president, and chief executive officer
c. Collections supervisor, crew chief, and production supervisor
d. District manager, department head, and regional sales manager
b. President, senior vice president, and chief executive officer
A small-business manager who considers how a one-person reduction in office staff could
impact the rest of his/her company is demonstrating
a. technical skills.
b. interpersonal skills.
c. conceptual skills.
d. job-knowledge skills.
c. conceptual skills.
What must managers be able to do if they want employees to understand the business’s goals and be productive?
a. Listen carefully.
b. Communicate clearly.
c. Ask questions.
d. Obtain feedback.
b. Communicate clearly.
A manager who helps an employee count the money in a cash drawer and prepare a bank
deposit is demonstrating
a. natural talent.
b. technical skills.
c. creativity.
d. aggressive behavior.
b. technical skills.
A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of
management.
a. planning
b. directing
c. organizing
d. controlling
d. controlling
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a 5% bonus.
a. Directing
b. Controlling
c. Planning
d. Organizing
a. Directing
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and
assigns the new hires to a work area.
a. Directing
b. Controlling
c. Staffing
d. Planning
c. Staffing
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes
departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
a. Directing
b. Controlling
c. Planning
d. Organizing
d. Organizing
Jackson plans to increase his business's sales by 15% in eight months. To reach this goal, he increased the business's advertising budget. Which function of management does this represent?
A. controlling
B. directing
C. organizing
D. planning
D. planning
What is the most important resource to a business?
A. employees
B. equipment
C. sales revenue
D. office supplies
A. employees
Tyrone evaluates the production output of his department by checking it against the production goals for that time period. Which management function is Tyrone performing?
A. controlling
B. directing
C. organizing
D. planning
A. controlling
The number of levels of management that a business needs usually depends on the:
A. size of the business.
B. goals of the company.
C. location of the business's facility.
D. ages of the company's employees.
A. size of the business.
The purpose of management in a business is to:
A. prepare the books.
B. design advertising.
C. compile financial data.
D. achieve the objectives.
D. achieve the objectives.
Which level of management is responsible for purchasing the proper material resources for workers to use in doing their jobs?
A. first-line
B. middle
C. supervisory
D. top-level
B. middle
A plant manager or a department head would be an example of which level of management?
A. middle
B. operating
C. supervisory
D. top
A. middle
Sandy, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees the mid-level managers will supervise. Which function of management is Sandy performing?
A. controlling
B. directing
C. organizing
D. planning
C. organizing