Management Styles (AoS1)
Motivate Me! (AoS2)
Operational! (AoS3)
Back to Basics (AoS1)
Workplace Relations (AoS2)
I Live to Serve! (AoS3)
Beyond the Book (??)
100
In this management style, decision making is performed as a team with management and staff working together, even though responsibility and accountability remains with the manager.
What is a participative management style?
100
This hierarchical motivational theories posits that people are driven by layered desires that build from physiological to self-actualisation.
What is Maslow's Heirarchy of Needs?
100
The three elements of an operations system.
What are inputs, processes and outputs?
100
A type of business with an individual owner entitled to all profits after tax but liable for all loses.
What is a sole trader?
100
This is an organisation formed to represent and protect the rights of workers in a particular industry.
What is a trade union?
100
The word used to describe the 'untouchable' nature of service business outputs.
What is intangible?
100
The place where shares of Australian public-listed-companies are traded.
What is the Australian Stock Exchange (ASX)?
200
In this management style, the majority of decision-making and running of the business is left with employees.
What is a laissez-faire management style?
200
The 'odd-one-out' from the following list related to Locke and Latham's goal setting theory: communication, clarity, commitment, challenging, feedback, complexity.
What is communication?
200
This is what is added to inputs (e.g. dough) through transformational processes (e.g. cooking)
What is value?
200
This type of business can have from two to twenty owners.
What is a partnership?
200
This government body is responsible for providing assistance with resolution of workplace disputes as well as giving final approval to enterprise agreements.
What is the Fair Work Commission?
200
These two elements of a service based operations system occur simultaneously.
What are processes (or production) and outputs (or consumption)?
200
A name for stocks commonly considered to be safe investments, usually larger companies that have strong reputations, a loyal customer base and which have existed for some time.
What is a blue-chip?
300
A disadvantage of this management style is that employees may still not feel valued if they have provided their ideas but these are overlooked.
What is a consultative management style?
300
This level of Maslow's Hierarchy could be fulfilled by a prestigious job title or prestigious workplace facilities.
What is self-esteem needs?
300
This materials strategy involves detailing all required materials/resources for production so that they can be ordered in a timely fashion.
What is Materials Requirements Planning [MRP]?
300
This legal term refers to a situation in which shareholders are only personally liable to the level of their original investment in the company and not their personal assets.
What is limited liability?
300
This form of dispute resolution involves vested parties making their cases (possible at a tribunal) where the dispute is resolved by a decision made by an independent third party e.g. Fair Work Commission [FWC].
What is arbitration?
300
From the following the option which is NOT a technological strategy useful for improving operations in a service business: An online store / Graphic design / Artificial Intelligence / A login user portal
What is graphic design?
300
This type of degree is best suited to those who wish to lead in business or manage from a high level.
What is a Masters of Business Administration (MBA)?
400
This management style relies on analysis of a range of variables to determine the most appropriate management style required to attain organisational goals in different types of situations.
What is a contingency (situational) management style?
400
The drive to bond (Lawrence and Nohria) can be fulfilled by a strong workplace culture also known as this term borrowed from French.
What is esprit de corps?
400
This materials strategy is particularly efficient as space is freed up for production from storage.
What is 'Just in Time' [JIT]?
400
An individual or group who has a vested interest in a business (e.g. a competitor, a supplier, the government, etc.)
What is a stakeholder?
400
This type of employer association is made up of members of a profession such as the Australian Dental Association (ADA).
What is a professional association?
400
The odd-one out of similarities between manufacturing and service businesses: High degree of customer contact during production / Use of technology / Deal with customers / Aim to reduce waste / Deal with suppliers
What is High degree of customer contact during production?
400
In 2007-2008, the Global Financial Crisis was triggered by trading and leverage of this type of risky debt.
What is subprime?
500
An advantage of this management style is that it results in a decentralised and 'flatter' business structure which encourages innovation as ideas are openly discussed.
What is a laissez-faire management style?
500
This motivation strategy can take the form of a reprimand, disciplinary counselling, or as a last resort, dismissal.
What is a sanction?
500
This form of technology strategy involves integrating design software with the production line so that precise manufacturing of goods can be automated.
What is Computer Aided Manufacturing [CAM]?
500
This type of statement expresses the purpose or reason a business exists; a clear representation of a business' official corporate culture.
What is a vision statement?
500
In this form of industrial action, employees hold a meeting during normal working hours to discuss an issue. Production ceases during the period of the meeting.
What is a stop-work meeting?
500
Earlier this term, Mr Ridgway asked you to research three service businesses: Southern Cross K9, MenuLog and this other business.
What is Ballarat Cleaning Services?
500
Bucking the trend of a higher cost of living, this 1920s home in Tamarama (Sydney's Eastern Suburbs) sold for this record sum this week [to the nearest ten million]. 
What is $40 million?