Business Structures
This type of business is owned by one person
Sole Proprietorship
This is the government program that provides income to most people who are retired is called
Social Security
Name two nationally recognized CTSOs
FBLA-DECA-SkillsUSA-FCCLA-HOSA-FFA-TSA-BPA
This is lying on purpose
Fraud
This is is what a business does when something goes wrong
Service Recovery
This business is owned by two or more people who share responsibilities
Partnership
This is the ability to think in new, original, and imaginative ways
Creativity
This is the main purpose of parliamentary procedure in a CTSO meeting
To keep meetings organized and ensure fairness
This is giving false information (not always intentional)
Misrepresentation
A manager can help improve customer service in a business by doing this (only mention 1 thing)
Training staff, setting customer service goals, and solving problems that affect customers.
Must mention one of the above
This is a business where the owners (called members) are protected from personal liability
LLC
This s when you take a creative idea and turn it into something real that improves a product, service, or process
Innovation
This CTSO focuses on marketing, management, hospitality, and finance
DECA
This is hiding important facts
Nondisclosure
This is Management’s Role in Customer Relations
To make sure customer service is a priority
This is a business that is legally separate from its owners
Corporation
This is when we negotiate diplomatic solutions to interpersonal and workplace issues
Conflict Resolution
This federal law outlines the requirements for student participation and involvement in Career and Technical Student Organizations (CTSOs)
Carl D. Perkins Career and Technical Education Act
This means means workers can be fired at any time for almost any reason
Employment-at-will
This is what social media in CRM means
Using platforms like Instagram, Facebook, TikTok, or X to reach customers
You must mention actual platforms!
This business person or organization owns a part of a corporation. They buy stocks, invest money and may vote on important company decisions
Shareholder
Being considerate of other people and cultures is an example of this workplace readiness skill
Respect for Diversity
This CTSO focuses on business, finance, leadership, technology, and entrepreneurship
FBLA
Name just one essential part needed to make a contract valid (There is a total of 4)
Offer, Acceptance, Consideration and Mutual Agreement
CRM
Customer Relationship Management