Management Fun Facts
Name one thing a manager does during the "staffing" function.
Finds and hires employees, trains them, or assigns roles.
I am the manager who oversees the entire organization and creates long-term strategies. Who am I?
Top-Level Manager
If a company is "understaffed," what’s likely to happen?
Poor customer service, unfinished tasks, or employee burnout.
What is a "touch point" in CRM?
Any interaction between a customer and the business.
What does ethnocentrism mean?
Believing your culture is superior to others
Which management function helps you "stay on track"?
Controlling
I focus on the day-to-day activities of employees. Who am I?
First-Line or Supervisory Manager
What’s the term for introducing new employees to their company?
Onboarding
Analytical CRM is used for what purpose?
Analyzing customer data for marketing and business decisions
True or False: Diversity only includes differences like age and race.
False. It also includes things like language, income, and geographic location.
What’s one tool managers might use for operational plans?
Measurable goals or precise schedules
I manage departments and ensure mid-level plans succeed. Who am I?
Mid-Level Manager
What is the first step in hiring someone for a job?
Determining the need or creating a job description.
Which is a benefit of CRM?
Increased loyalty, word-of-mouth promotion, or better customer relationships
What is the first step to showing cultural sensitivity?
Value and respect diversity.
Name one resource managers need to manage (e.g., human, financial, etc.)
Human, financial, material, or informational resources.
I help bridge IT goals with business needs. What’s my role?
Business Information Manager
True or False: Overstaffing increases efficiency.
False
True or False: CRM focuses only on customer needs.
False. It also considers business goals
Name one cultural issue that might arise in business.
Language barriers, non-verbal communication, or time perception.
What is the difference between tactical and operational plans?
Tactical plans are shorter-term and guide mid-level managers; operational plans are day-to-day and guide first-line managers.
Which type of manager monitors and controls financial trends in a business?
Finance Manager or Financial Analyst
Name two reasons why staffing needs might change in a business.
Organizational growth, economic shifts, new management, or regulatory changes
What is the difference between CRM and Customer Experience Management (CEM)?
CRM focuses on the business's goals, while CEM focuses on meeting or exceeding customer expectations
What does the term "globalization" imply in cultural sensitivity?
It highlights the inevitability of diversity due to advancements in technology and communication.