Authentication
On all accounts excluding a corporate acct cust must be _____ to perform functions/maintenance on any business accounts.
A signer
What is the phone number to transfer an "Embassy of..." customer?
410-244-4550
This term is defined as representing an individual who is in business for him/herself.
Sole Proprietor
Fact or Fiction: We can perform relationship pricing, closure of accounts, and fee reversals in Account Servicing.
Fiction
_____ is the main reason a customer will contact the call center for assistance with there BBFB.
Broken linkage on the account.
We must check _____ & ______ before providing any account information
This account is prefixed by 6100 and has a specialized routing number of 021907577 or 221370632.
Zero Balance Account.
This term describes the individuals or entities with direct or indirect control over the account or customer.
Controlling Parties
What is the first step we take to waive any fees in either Dash or Account Servicing?
Checking customer statements and notes in CPS to see past fees waived.
______ accounts are ineligible for the BFF when connecting Sub-Accounts.
Sweeps and ZBAs
We must be on the _____ profile to complete voice biometrics for a customer.
Customers
The following restraint of "Do not cash checks on this account" will be found on what two account types?
T. Rowe Price and Legg Mason
This term describes the primary contact for Business Online Banking.
Company Administrator
00024 and 0734
Business customers can perform ______ transactions and ______ amount of purchases per day.
20 & $7500
Customer must have ___ to be authenticated.
Account number
Business overdraft fees are charged on the _____ business day.
Next
_______ allows customers to see fees and services for an account. Customers will only receive this on the ____ day of the month.
Analysis Statement, 6th day of the month
RPMSTMTS
A private banking customer contacts to place a travel notification on their account we utilize _______ template and send to _______ department.
Financial Crimes Template, Financial Crimes.
Customers with Area Code verification failed are asked for what pieces of information?
SSN, EIN, (1) Non-Corporate Enhance Question.
A customer can have ____ amount of fees per business refunded as a courtesy in ______ rolling months.
$500 and 12
This term contains rules regarding the duty of banks to make funds deposited available for withdrawal.
Regulation CC.
When performing a VIP limit increase in TPX we utilize three letters. What is the order and what do they represent?
I (Inquiry)- C (Change)- I (Inquiry after to ensure change has been processed)
Fact or Fiction: When performing a BSA-AML refresh under the Prohibited Customer section we have to ask all questions to ensure they are all answered.
Fact