Installment Loans
______ _______ and/or a _____ _____ are entitled to receive information on Business Installment Loans.
Account Owner
Named Fiduciary
Our customer calls in informing you that they don't see their BCC account on their online banking. They want to add it themselves. What option would we recommend?
Providing the customer with the Add Existing Account to Online banking demo.
When utilizing CPS to perform a payoff request for an ILN account what are the steps?
CPS- Actions (must be under the customer)- Request Payoff Letter- ask for prompting information and for total loss- enter valid business dat for as of date and quote payoff
Name two ways that a customer can access funds for the Business Line of Credit.
Overdrawing a checking account, Direct accessing the LOC at an ATM through linked ATM/Debit Card, (BALOC only Using a Direct Loan Check), Transfer funds from LOC to a checking account through IVR, Transfer funds from an LOC to a checking account through Online banking for business.
Business overdraft fees are charged on the _____ business day.
Next
Fact or Fiction all address change for a business ILN must be referred to a branch for processing regardless of the customers location.
Fiction: There is an exception for business installment indirect loan customers outside of the footprint.
If a customer wants to quickly and easily add an authorized user later on in the day what option would you recommend?
Providing the adding authorized user demo to the customer
When searching in RMR what search option would we utilize to find the customers contract?
Retail Loans-Loan
What is blending for outbound calling?
Method of making outbound calls where the Outbound campaign is mixed in with your normal Inbound calls.
Customer with Area code Verification failed are asked for what pieces of information?
SSN, EIN, (1) Non-Corporate Enhance Question
If a customer request a future date payoff for Business ILN on Saturday before the last day of the grace period through Fax. When will that customers request be processed?
Immediately
When processing a credit card application for a customer and the customer doesn't know how much they want. What would we recommend?
2 Months’ worth of expenses (One months’ worth available to operate with and the other tied up from the last month being billed and paid)
Our customer is out of footprint and has an ILN account they are requesting a waiver of the late fee from their account. What system are we using to perform the waiver?
Aspire
When processing a lien release for an account not located in the system we request customer to fax or email a copy title or registration. What is the email and fax they can send that to?
Email is nrecollmgt@mtb.com
Fax is to the Title Processing Dept. at 1-866-414-2227
Fact or Fiction: When performing a BSA-AML refresh under the Prohibited Customer section we have to ask all questions to ensure they are all answered.
Fact
What are the two, third party individuals we can supply account information to and what type of information do we supply?
Financial Institutions and Dealerships
Payoff information
Who is a BCC target Customer and where are they located?
New Business prospects; Existing Business Banking households; Existing Retail customers that own a Business but do not currently have a Business Banking Relationship with M&T
Located in the current M&T Bank footprint.
Authenticate the signor and navigate to the details section to perform the lost stolen.
What are the forms that are available to Representatives to process a customer request to opt-out?
Information Sharing (Affiliate (inside) and Non-affiliate (outside) sharing, Do Not Contact, Do Not Mail, Do Not Call, Unsubscribe Form (marketing emails)
_______ allows customers to see fees and services for an account. Customers will only receive this on the ____ day of the month.
Analysis Statement, 6th day of the month
For equipment leases we perform ___ transfer to ____ phone number.
Cold
866-276-7453 (Equipment Lease)
The spend limit must be an amount ___ to or _____ than the credit line. In addition the cash limit for the account will be set to _____ % of the credit limit if the company has opted in for cash access.
Equal
Less
30
A customer contacts inquiring about make Auto Deduct payments for their ILN they are using an external account what is the form we send and how would we send that form to the customer?
We send the IL-653 form through Docusign
A customer has requested to update contact information (i.e. phone number, address) while we are processing a BCC application. How would we assist using weCARE?
Ensuring that we provide empathy and refer customer to the branch.
When performing a VIP limit increase in TPX we utilize three letters. What is the order and what do they represent?
I (Inquiry)- C (Change)- I (Inquiry after to ensure change has been processed)