Capacity
Capacity for a fully trained SSA1 or SSA2
What is 100%?
The number of days that the client may still be interviewed after an application is denied for missed appointment.
What is 30?
Maximum percentage of analyst allowed to take leave at one time in a specific region.
What is 20%?
Icon denoting a Confidential Case.
What is a padlock?
Analysts assigned to the front desk and kiosk areas to help navigate clients through the application process.
What is Office Team?
Capacity for a SSA3 choosing SNAP only.
What is 115%?
Status in LITE for a Work Item in which call dropped and interview is rescheduled.
What is Pending Authorization?
Person authorized to remove a SNAPx or Simplified Report characteristic 3 days prior to the start of approved leave.
What is Supervisor?
3 criteria used to determine if a case should be flagged as confidential.
What is a DCFS Employee, relative or close acquaintance of DCFS employee or Authorized Representative is a DCFS employee?
Characteristic that triggers an approver task prior to authorizing a work item.
What is New Worker Characteristic?
Capacity for an analyst with approved leave of 40 hours in a specified month.
What is 75%?
Flag used to denote a dropped call on a SNAPx Work Item that has been rescheduled.
What is cold call completed?
Submitted to State Office by the 25th of the month to report all scheduled leave, FMLA and other extended leave.
What is the LITE Staff Assignments Listing (or Staffing Report)?
Monthly report to log confidential cases.
What is the ES Confidential Tracking Report?
Flag assigned when a work item is received within 60 days of prior work item for same program.
What is Duplicate Flag?
# of days of approved leave for SNAPx characteristic to be removed.
What is more than one day?
Other than a duplicate work item, a work item may be reassigned for one of these two reasons.
What is Request to Add Program and Lack of Program Knowledge?
Minimum number of hours of leave necessary for capacity to be reduced.
What is 40?
Monitors activity on active cases listed on the ES Confidential Case Tracking Report?
Who is State Office Staff?
Two work items that may still be received while an analysts is on leave for vacation.
What is LACAP and Change Reports?
Capacity at which New Worker attributes are removed.
What is 80%?
Sufficient mail time for an appointment to be rescheduled.
What is four business days?
Method to ensure that no appointments are scheduled during planned vacation leave.
What is go to Scheduling Module in LITE and removing availability slots?
Signed by every DCFS employee, it acknowledges that they understand that all information relating to applicants is confidential and shall not be shared with anyone outside the agency.
What is Staff Confidentiality Agreement?
Currrently, the hours of operation of the Interview Line.
What is 8:00 am to 2:00 pm?