Business Readiness Roles
Accountable for PIP and Compliance Audits
What is a Process Expert?
RACI Tab in the planner card.
How is a Business Readiness Lead resource requested?
Four leads are assigned
What is the Operations: Non Claims pillar?
Assists with development of training materials for implementations
What is a documentation analyst?
Learning Experience Design
What is LED?
Responsible for updating existing courses.
What is an LED?
A business readiness lead is assigned during this phase.
What is Discovery?
The approach used to prepare, support, and help individuals, teams, and organizations make organizational change
What is change management?
Document repository that houses processes and workflows for Operations.
What is BlueLINK?
Gamification
What is Kahoot?
Updates standard and desk operating procedures
What is a Documentation Analyst?
During this phase, a business readiness plan is in the beginning stages of development.
What is Initiation and Planning?
Evaluating the potential effects of a project on various aspects.
What is an impact assessment?
Plan Incentive Program
What is PIP?
Assessment, participant guide, simulation and learning track.
What are some of the LED modalities?
Assists with change management activities
What is a Process Expert?
Workflow changes, training, staffing, communications, change management, go-live support, customer experience, and warranty planning.
What activities occur during Execution and Implementation?
Post implementation
What activity happens during the Warranty phase?
Intake for complex questions and issues from Operations.
What is the PE Mailbox?
A partnership with management to create a specific training to support agents post-new hire.
What is an Upskill Suite?
Responsible for Go-Live Training
What is a Business Readiness Lead?
The readiness walkthrough.
What occurs between 45-60 days during the Execution and Implementation phase?
Outlines the strategy for keeping stakeholders informed about project developments, ensuring clarity and transparency throughout the project's lifecycle.
What is a communication plan?
Visual representation that outlines the sequential steps or activities in a workflow.
What is a process map?
Attending project meetings, partnering with stakeholders/SMEs, and gathering accurate processes and screen captures.
What is supporting software implementations?