1
2
3
Grammar
4
100
целеустремленный
determined
100
We aim to b__ d___ prices on all our computers.
bring down
100
A _____ customer called to complain.
dissatisfied
100
How long she for Hertz?(work )
Who to come ?(want)
You three times this month – please be on time for the rest of the month.(be late)
How long has she been working for Hertz?
Who wants to come?
You’ve been late three times this month – please be on time for the rest of the month.
100
В конце есть... неожиданный поворот. (twist)
Я подсел на (hooked on it)
Я бы определенно точно порекомендовал
There's a twist at the end.
I'm completely hooked on it.
I'd definitely recommend it.
200
нерешительный
indecisive
200
She c____u_ a new idea for increasing sales.
came up
200
How to respond to the complaint (clarify something)
Let me get this straight …
What you're saying is …
You mean …?
If I understand you correctly,
Could I just clarify what you're
saying?
200
Use these phrases, 2nd Conditional and come up with sentences about your last project
to provide an accurate forecast
to run into problems
to go over budget
to run smoothly
to make a mess of something
upfront planning
competitive
budget constraint
200
Fill in the gaps.
I think you’ll need about €50,000 as_____________________ to launch your new company
A business angel could give you some extra__________ __________ , until you start making a profit.
In a competitive business, you can only succeed if you see a new__________ in the __________
capital,banking, gap, market, startup,financial,
startup capital
financial backing
gap, market
300
She _____ a catering company.
set up
300
Staff was so polite(c_____) and acted quickly (r_____)
courteous and responsive
300
Which situations are suitable for these responds?
I'll give you a brief overview of....
At this moment you can..., wheres in the future you will be able to ...
Things are not running as smoothly as I hoped.
What's the current status of...?
How far are you with...?
How does the side of your things look?
So the real problem lies in …?
How’s….coming along?
It's worth a try.
We've hit a problem with…
I'll into it straightaway
Could you just clarify what you are saying?
300
What is the difference between:
Be going to
Wll
Present Continuous
- to refer to future events that are in a timetable.
- to make predictions or talk about future facts
- to talk about arrangements, appointments, social events and anything you would put in a diary, particularly when the time, place or purpose is mentioned
- to make decisions at the moment of speaking
300
Choose right option
They ran into / out / with a few problems last year but the consultant’s report helped to solve them.
It’s my job to deal with / for / of customer queries and sometimes they are complaints.
At first I was worried by the plans to mix the two departments but it has all worked off / into / out well.
into
with
out
400
Opposites
flexible
decisive
conventional
inflexible
indecisive
unconventional
400
We took a risk, and it p____ o_.
paid off
400
Use conditionals to tell about positive or negative customer service:
complain
courteous
uncaring
meet customers' needs
measure customer satisfaction
lost too many customers
existing customers
exceed customers' expectations
efficient
courteous
helpful
-
400
Active into Passive
My mother cooks breakfast for the whole family
The technician is repairing my laptop right now
The principal of the school has announced the winner of the competition
Dave invited me to the party
They had built these houses before we moved into this area
Breakfast is cooked by my mother for the whole family
My laptop is being repaired by the technician right now
The winner of the competition has been announced by the principal of the school
I was invited to the party by Dave
These houses had been built before we moved into this area
400
What are the definitions?
carry out an assessment of how well someone is doing at work -
talk about your opinion of something -
think about a problem / situation and decide what to do about it-
conduct an appraisal
express views
address issues
500
delay a d______
weigh up i_______
rely on f______
delay a decision
weigh up information
rely on feelings
500
R___ the total amount of money received from carrying out the business operations such as sales.
or i_____
Revenue
500
We aim to not only meet but to e__ c__ e____.
exceed customers' expectations
500
1st, 2nd conditional
Finish sentences
If anyone is waiting for you in reception,
f he hasn’t emailed them,
If we accepted the offer,
If you were applying for a job, ....?
500
Descibe a graph
600
budget contraints
600
I called customer services again and again, but I ______ able to get through.
I would like to____ to help you, but I can't.
Perhaps Jane ______ to help you
I called customer services again and again, but I couldn’t / wasn’t able to get through.
I would like to be able to help you.
Perhaps Jane will be able to help you
600
Past Perfect/Past Continuous
I didn’t answer your call because…
Your investments didn’t pay off, because …
upfront planning
accurate forecast
realistic budget
miss the deadline
run into problems
stay on track
go over budget
make the launch date
run smoothly
fall behind schedule
allocate funds
make contigency plans
keep costs low
make a mess of it
600
We c_____ out___ a survey of our customers.
We c_______ a survey of our customers.
carried out
conducted