Market Types
This area shows red in maps and we are not allowed to step up services.
What is a Competitor's Area
I'm needed immediately in response to a customer's request, concern, or need. This will let the customer know that I can assist them.
What is an Ownership statement?
I am a 96-gallon plastic cart that is used for solid waste.
What is Residential Container.
Someone from the local division has to come out to see if my location is serviceable
What is a Site Survey
I will be granted on a first-come, first-served basis. I will not be paid.
What is Voluntary Time Off- VTO
This area shows no color/white.
What is a No Service Provided Area.
I have to be polite, courteous, and use positive interaction throughout the call.
What is the use of professionalism and positive tone.
I'm a 6 yard metal recycling container.
What is a commercial container.
I can be placed on your 2-yard dumpster so you can freely move me around.
what are Casters
You can earn up to $750 with this program.
What is the Employee Referral Program
Republic Services is contracted to service this area.
What is a Muni or Franchised Area.
"By giving us your contact preference, we can alert you to delays in your area."
What is a Value statement?
I'm an open-top container that is removed from the site when serviced.
What is an industrial container
I can help if you have illegal dumping. Don't worry, the driver will not need a key to service the dumpster.
What is a gravity bar?
Please feel free to ask for support here if you need help with questions.
What is the teams support chat.
In this area, customers are allowed to select their trash provider.
What is an Open Market Area
What is an empathy statement?
Most of the time, I will be set up as Seasonal. Some customers refer to me as a dumpster, bin, toter, tote, herby kerby, etc.
What is Residential Container
I can handle your irate customers and supervisor requests. Just warm transfer to me.
Who is the Relationship Desk.
Republic Service has zero tolerance for this behavior. This happens when we deliberately refrain from assisting our customers.
What is work avoidance.
We have specifics in this area(such as bulk on a particular day).
What is an LCA- Local Content Area
We will remove your four-yard container and replace it with an eight-yard container next Tuesday. Your new service days will be Tuesdays and Thursdays.
What is summarizing and setting correct expectations?
I'm serviced by a front load or rear load service truck.
What is a commercial container
You can use me for a construction project. I have just been on your site for more than 6 months.
What is existing business sales.
I'm majorly impacted when you do not adhere to your nice schedule. It would be best if you met my goal of 95% daily.
What is Schedule Adherence