Business Service Industries
To provide a friendly face, helpful and knowledgeable
What is customer service
A set of rules outlining expected behaviour and ethical standards in the workplace
What is a code of conduct?
To share information between employees to ensure efficient operations
What is communication?
What does WHS stand for?
What is Work Health and Safety?
Who will win the 2nd Game of the 2026 State of Origin?
What is NSW?
A set of rules governing how workplaces can remain safe
What is the WHS Act
Where a group of people are brought together to resolve a workplace conflict which is not legally bunding
What is Conciliation?
Technology, Remote access, improved collaboration reduced physical storage costs.
What is the Cloud? or Cloud Bases storage
Formal term used to described rules with legal consquences
What is Legislation?
The ongoing assistance provided to customers after a purchase often touted as a *benefit* of purchasing a product or service?
What is customer support?
Where businesses need to go outside in order to get projects completed or where skillsets are unavailable in the workplace
What is Outsourcing
Employee safety, reduces legal risks, and improves workplace productivity and everyones responsibility.
What is duty of care?
Law on Confidentiality to protect sensitive information
What is the Privacy Act?
To single out a person based on a set of characteristics
What is Discrimination?
Used to measure financial performance for a period of time?
What is a Budget
What is a financial report?
No Talking but still sending and receiving information between parties
What is non-verbal communication
Allows immediate feedback and marketing opportunities but can damage reputation if complaints go viral.
What is Social Media?
Fines, legal action, reputational damage, and loss of customer trust.
What is non-compliance or What is Condequence?
What is Tax? What is GST?
Often cited as an external business factor and can contribute to innovations
What is Technology
Evaluative report that can improve productivity through feedback and goal setting, but may reduce morale if poorly managed,
What is a Performance Appraisal
Improving efficiency and competitiveness through technology. Requiring investment, training, and cybersecurity protection.
What is Digital Transformation
To follow the law. Often seen as a business function.
The term used to describe the money made after all other expenditures are taken out?
What is net profit?