Optum
Demonstrate excellence in everything.
What is our core value for performance?
14,411 Feet
How tall is Mt. Rainier?
202,881 (Hint Referral/Authorizations)
What is the number of authorizations that our referral and authorization team has obtained?
91% (Hint Basic Skills)
What is the percent of staff that have passed their tier 1 certification?
Birthday Rule
What is the main rule that identifies primary vs secondary insurance?
Bill Betterman
Who is our Chief Operating Officer?
Evergreen State
What is the nick name for Washington?
18,034 Patients (Hint CS)
What is the number of patients that our customer service has provided an excellent patient experience to?
Monthly Average of 28,000 (Hint Insurance Follow Up and Coding)
What is the average number of claims our coding and follow-up teams work monthly?
ABN
What is a written notice of non-covered services?
We do what is right for each patient
What is our number one core value?
Seattle Kraken
What is the newest professional sports team in Washington?
$1.4M Daily, $41M Monthly
What is the amount of payments posted by our payment team?
30.4 (Hint Huddle)
What was our AR Days for Sept? (Top Box for Optum KPI's)
HMO, PPO, POS, EPO and HDHP
What are common types of insurance plans.
Imelda Daconess
Who is the President of Optum Washington?
Rhododendron
What is the Washington State flower?
15% (Hint Huddle)
What is the insurance AR over 90% for Sept?
675,636 (Hint TEC and TPC Switchboard)
What is the number of calls answered at TEC and TPC by our switchboard operators?
What is the last stop for a claim before being billed?
Honor commitments. Never compromise ethics.
What is our core value of Integrity?
Under the Freemont Bridge
Where is the troll located?
4,835 (Hint QA)
What is the number of Audits the QA team has performed?
2090 (Hint Payment Room)
How many PSR bags were reconciled in Sept?
EPIC
What is the name of our practice management system?