Operations
This performance objective measures how reliably a business delivers on its promised timeframes.
dependability
This ratio, current assets divided by current liabilities, measures a business's ability to meet its short-term debts.
current ratio
The marketing mix has four elements product, price, promotion and this fourth one, covering how a good or service reaches the customer
place
Acquisition, development and maintenance are three of the four processes of human resource management name the final one, which covers voluntary and involuntary departure from a business.
separation
Which element is said to keep bones strong?
Calcium
This inventory method assumes the oldest stock in the warehouse is the first to be sold.
FIFO (first-in-first-out)
Retained profits are an example of this category of finance, generated from within the business rather than borrowed or raised from outsiders.
internal source of finance
This type of market targets a narrow, specific segment of customers rather than the whole market.
niche market
This leadership style empowers employees to have genuine input into workplace decisions, rather than having decisions made for them.
democratic leadership style
What company was initially known as "Blue Ribbon Sports"?
Nike
Businesses use these two tools to plan sequencing and scheduling one is a bar-style timeline of tasks, and the other maps the longest chain of dependent activities in a project.
Gantt chart and critical path analysis
This ratio, total liabilities divided by total equity, shows how much of a business is funded by debt compared with owners' funds.
debt to equity OR (gearing) ratio
This global marketing approach uses the same product, price and promotion in every country, rather than adapting the approach for local markets.
standardisation
Businesses track these two indicators of HR effectiveness one measures how often staff leave the organisation, the other measures unplanned staff absences.
staff turnover and absenteeism
How many dots appear on a pair of dice?
42
This inventory strategy keeps stock levels to a minimum by ordering materials only when they're needed for production.
JIT (just-in-time)
This financial management strategy involves a business selling an asset it owns and then leasing it back from the new owner to free up cash.
sale and lease back
This pricing strategy sets an initial low price to attract customers and build market share quickly, before raising the price later.
penetration pricing
This method of resolving a workplace dispute uses an independent third party to help both sides reach a voluntary agreement, without imposing a binding decision.
mediation
What is December 26th known as
Boxing Day
This global factor in operations strategy involves a business observing and adopting more advanced production methods or technologies developed by competitors or firms overseas, rather than researching and developing them itself.
scanning and learning
This method of international payment is a written, unconditional order from an exporter instructing an importer (or its bank) to pay a fixed sum by a set date, and which can itself be sold or traded before that date.
bill of exchange
This unethical marketing practice disguises a sales pitch as market research, using a fake survey to gather leads or make a sale under the pretence of collecting genuine data.
sugging
This type of employment contract is negotiated collectively between an employer and a group of employees, often through a union, rather than agreed one-on-one with an individual worker.
enterprise (collective) agreement
Which day of the week does the Jewish Sabbath begin?
Friday