Role
Often used to obtain a superior service, better functional quality and a lower cost service than would be provided internally
What is outsourcing?
An organisation that represents and assists employer groups.
What are employer associations?
involves increasing the responsibilities of a staff member
What is job enrichment?
This leadership style works well with unskilled and/or inexperienced workers where the work is highly organised and controlled. Quality, Speed, Dependability, Flexibility and Cost
What is an autocratic (authoritarian) leadership style?
An external provider of services to a business. It may be an individual or a business.
What are contractors?
laws made by federal and state parliaments; for example, laws relating to employment conditions
What are statutes?
occurs when a person’s job no longer exists, usually due to technological changes, an organisational restructure or a merger or acquisition
What is redundancy?
a means of rewarding employees through monetary compensation when they perform their duties in a manner that equals or exceeds a set of pre-determined goals or criteria
What is performance-related pay?
Difficulty controlling the quality and reliability of the service; cultural differences such as language or accent issues, which may impact on customer service.
What is global outsourcing?
a determination that explains the legally enforceable minimum terms and conditions that apply to a business or industry
What is an award?
involves moving staff from one task to another over a period of time in order to multiskill employees
What are job rotation?
the confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party
What is mediation?
Using this expertise, therefore, has the potential to improve the quality and productivity of a business’s service without the resource scale normally required to achieve this level.
What is domestic subcntracting?
additional costs involved in hiring an employee, above the cost of their wages.
What are on-costs?
the process of attracting and recruiting the right staff for roles in a business
What is a aquisition?
highly specialised skills that are required for some jobs within science, technology and engineering sectors
What are specific skills?
Workers contribute to the production of the goods and services demanded by customers and this in turn generates income for the business.
What is the interdependence between human resource management and finance?
a range of benefits to an employee suffering from an injury or disease related to their work
What is workers compensation?
the process of managing the needs of staff for health and safety, industrial relations and legal responsibilities, including compensation and benefits, of all staff a process of assessing the performance of an employee, generally against a set of criteria or standards
What is maintenance?
improves individual performance through establishing objectives such as reaching sales targets that are consistent with achieving the organisation’s goals
What is performance management (developmental)?