Formal letter
Who do we usually send formal letters to?
New/business partners, authorities, unknown people,etc.
Definition of the enquiry.
It is a formal letter usually written by customers looking for suppliers/wishing to establish new business contacts.
What is solicited and unsolicited offer?
Solicited - these are replies to enquiries, unsolicited - companies offer their goods without waiting for the enquiry.
Name three ways we can order products/services.
on-line shopping, write an e-mail/formal letter, personally in the restaurant/etc., by phone, etc.
What is a complaint?
Not being satisfied with the goods received.
What are the differences between formal and informal letter?
contracted forms, phrasal verbs, informal language, more complicated grammar, no exclamation marks, words in capital letters,etc.
What is the difference between general and specific enquiry?
General-asks for names and addresses of potential suppliers. Specific - asks for details about goods, terms, delivery dates, etc.
Whad should offers contain?
Information about the goods (complete description of the goods, quantity, price per unit), selling conditions
What do orders include?
the name and the catalogue number of the item, quantity, unit price, delivery date, method of payment, method of shipment, delivery address, authorized signature
What are some of the reasons people complain?
wrong order, damaged goods, bad service, etc.
How do we greet and say good bye to people we do not know?
Dear Sir or Madam/ Yours faithfully
What is descriptive literature?
catalogues, brochures, prospects
What does FOB mean?
Free on Board - price only includes delivery to docks and loading it.
What is a trial order?
An order for a small quantity for testing
When the buyer complains and returns the product, what can be expected from the supplier?
sends new product, offers to send similar item, gives refund, offers a discount, etc.
Name at least five essential parts of the FL.
letterhead, inside address, references, date,salutation, body of the letter,complimentary close, signature
What is the request of the quotation in Czech?
Cenová nabídka
Name at least three types of payment.
What is a counter-offer?
Protinabídka - when the buyer disagrees with the prices/terms he proposes counter-offer.
Does the supplier have to always give refund to a customer?Explain.
The complaint is investigated, if it is customer´s fault, there is no refund.
attention line, subject line, enclosures, carbon copies
Výzva k podání nabídky na veřejné soutěži.
Translate into English: "Můžete se spolehnout na rychlé dodání zboží".
You may/can rely on prompt/fast delivery of your goods.
Name at least three reasons for cancelling the order?
Translate into Czech:"We regret to inform you that we could not find any fault with the goods.
Omlouváme se vám, ale musíme vám oznámit, že na zboží jsme nenašli žádnou vadu.