Writing and Grammar
Public Speaking
Customer Types
Customer Service
7 Habits and Etiquette a
100
This sentence is written in what type of voice: "Bill's mother drove his car to the reception."
What is active voice?
100
What are the 3 reasons for doing a speech?
What is persuade inform entertain
100
What are the 4 customer types?
What is demanding (dominant) influential steady compliant
100
What is the most powerful tool you can use to deliver customer service?
What are questions?
100
Which habit states "Begin With the End in Mind"?
What is Habit 2?
200
What are the 4 sentence CONSTRUCTION types?
What is simple compound complex compound complex
200
Which of these does this speaker have a problem with, diction, enunciation or pronunciation? "Her dress was very purty."
What is prounciation?
200
Which type would ask you this question: "And exactly why do you want me to do that?"
What is compliant?
200
What is the top customer service skill?
What is Listening?
200
TRUE OR FALSE: At an informal dinner you may pass the salt and pepper shakers separately.
What is FALSE (They are married for life!)
300
TRUE or FALSE in a business letter a comma goes after the salutation.
What is FALSE (A colon should be used.)
300
What type of speech is this: I want you to feel, think or act differently because of what I say.
What is a persuasive speech?
300
Which type would make this statement: "I am not sure how the upgrade would benefit me. Why can't I keep my old one?"
What is steady?
300
How many times, at least, should you say a customer's name during a call?
What is 3 times.
300
Which habit (number and title) best describes the outcome you want with a customer.
What is Habit 4: Think Win-Win
400
What are the eight parts of speech?
What is noun verb adjective adverb pronoun conjunction preposition interjection
400
Hand movements, also known as ________help to deliver the point of your speech.
What are gestures?
400
Which types are extroverted and which types are introverted?
What is Demanding and Influential EXTROVERTED and Compliant and Steady INTROVERTED
400
What are the three components of communication?
What is words tone body language?
400
The letters "b" and "d" can help you remember your place setting. What do they stand for?
What is bread and drink.
500
What are the elements necessary for a professional e-mail?
What is subject greeting/salutation body/text closing signature
500
what are the three pieces of information you want to deliver in an elevator speech?
what you do why it is important or why it matters how to contact you
500
Customer type is the same as _____________
What is Personality type?
500
What are the 5 elements of tone?
What is pace intensity volume inflection attitude
500
Habit 5 describes seeking to understand. What are the 5 types of questions that you can ask to help you do so with a customer?
What is status illustrative clarification consequences desires
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