A
B
C
D
E
100

Establishing organizational goals and determining the most effective course of action to achieve those goals

What is planning?

100

Determining how best to group activities and resources in order to achieve the firm's goals

What is organizing?

100

Monitoring and correcting ongoing activities in order to facilitate goal attainment

What is controlling?

100

Guiding and motivating employees to work in the best interests of the organization and meet organizational objectives

What is leading?

100
Managers at this organizational level are responsible for the overall performance and effectiveness of the firm
What are top managers?
200
Managers at this level are responsible for supervising the work of non-managerial employees who report to them
What are first-line managers?
200
Leadership that involves high control and little group input

What is autocratic leadership?

200

These skills enable an individual to think in the abstract, see the "big picture" of the organization, and diagnose and analyze different situations

What are conceptual skills?

200
A technique used by businesses to determine and define its strengths, weaknesses, opportunities and threats

What is a SWOT analysis?

200

Objectives that a business hopes and plans to achieve

What are goals?

300
A broad set of organizational plans for implementing the decisions made for achieving organizational goals
What is a strategy?
300
A statement of how an organization will achieve its purposes in the environment in which it conducts business
What is a mission statement?
300
This plan outlines actions to achieve short-term goals

What is a tactical plan?

300

The ability to collect, organize, visualize and assimilate data

What are analytical skills?

300

The act of choosing between 2 or more courses of action

What is decision making?

400

Managers who implement the strategies and major policies developed by top management

What are middle managers?

400

A course of action designed to help a company respond effectively to a significant future event that may or may not happen 

What is a contingency plan?

400
Motivating people to act toward the achievement of a common goal

What is leadership?

400

Traits you rely on when you interact and communicate with others

What are interpersonal skills?

400

The process of planning, organizing, leading and controlling an organization's financial, physical, human and information resources to achieve its goals

What is management?

500
These managers are responsible for the systems through which a firm produces goods and services, such as production, inventory, and quality control
What are operations managers?
500
These managers are responsible for hiring and training employees, evaluating performance, and determining compensation
What are human resource managers?
500
Managerial skills needed to perform a specialized task, such as accounting
What are technical skills?
500

Defining capabilities or advantages that a business has that distinguishes it from the competition

What are core competencies?

500

Leadership that is characterized by the leader actively involving others in making decisions

What is participative leadership?

M
e
n
u