The ability of a product to satisfy a consumer's want or need
What is utility?
100
This type of utility converts raw materials and labor into finished goods and services
What is form utility?
100
This type of utility makes products or services available when consumers want them
What is time utility?
100
This type of utility adds value because it makes products or services available where they are convenient for consumers
What is place utility?
100
Type of system in which customers don't have to be present or part of the process to receive the service rendered
What is a low-contact system?
200
Activities that produce standardized products for mass consumption
What is make-to-stock operations?
200
How much of a product or service a firm can produce under normal conditions
What is capacity?
200
Type of layout that groups equipment and people according to the functions that they perform
What is a process layout?
200
Type of layout in which people, equipment and materials are brought to the site where the product will be assembled
What is a fixed-position layout?
200
Chart in which horizontal lines show the tasks to be completed and the amount of time each of those tasks is expected to take
What is a Gantt chart?
300
This chart uses arrows to show the sequence of tasks involved in a project, how long each task is expected to take, and which tasks can be performed simultaneously
What is a PERT chart?
300
The measure of economic performance that compares how much we produce with the resources used to produce it
What is productivity?
300
Evaluation of work activities, material flows and paperwork to determine the value they add for customers
What is a value added analysis?
300
Standards developed by the International Organization for Standardization that define, establish and maintain quality standards
What is ISO 9000?
300
Series of environmental management standards developed and published by the International Organization for Standardization
What is ISO 14000?
400
Activities that produce tangible goods for consumers
What is goods operation (or goods production)?
400
Systematic direction and control of activities that transform resources into finished products that create value for customers
What is operations (production) management?
400
In this type of system, the customer must be part of the system or process during service delivery
What is a high-contact system?
400
Activities for the production of one-of-a-kind or custom-made goods
What are make-to-order operations?
400
Type of layout in which the product moves on a conveyor belt through a sequence of activities until it is completed
What is an assembly line layout (or product layout or same-steps layout)?
500
This type of schedule shows which products will be produced and when during upcoming time periods
What is a master operations schedule?
500
The acquisition of goods and services needed by a firm in order to produce its products
What is purchasing?
500
The storage of incoming materials and finished goods
What is warehousing?
500
Taking action to ensure that goods or services meet specific quality standards
What is quality control?
500
Bringing needed materials in precisely when needed for each production stage, not before