Ch 16 - Managing Leadership and Influence Processes
In most Leadership theories, good leader possesses a set of ____ or ____?
Traits and Behaviors.
T or F
Q: Managers typically spend more than half of their workday engaged in some form of communication.
A: True
What are four essential characteristics of groups and teams?
role structure, norms, cohesiveness, and informal leadership.
Q: Identify the three forms of operations control
A: Preliminary Control, Screening Control, Post action Control.
This term refers to the set of managerial activities used to transform resource inputs into products and services.
What is operations management?
What is the difference between a leader and a manager
Managers focus on tasks, processes, and systems. Leaders Focus on people, vision, and motivation.
Q: Give me one kind of communication that is common in today orginzations today?
A: Interpersonal communication, communication in networks and teams, organizational communication, and virtual communication.
Give me 3 types of conflict
Stimulating, controlling, resolving and eliminating
This financial tool outlines expected income and expenses over a specific period and is commonly used with alongside audits, financial statements, and ratio analysis
Budget
These two performance goals guide operations managers as they address issues like product-service mix, capacity, and facilities in designing operations systems.
A: What are efficiency and effectiveness?
This theory says that good leaders are born with traits that make them a good leader, what theory is this
Trait Theory
Q: Another popular form of __ communication is called, interestingly enough, management by wandering around.
A: Informal
Conflict between two or more people is almost certain to occur in any organization, given the great variety in perceptions, goals, attitudes, and so forth among its members.
DOUBLE JEOPARDY
This form of structural control relies on strict rules and procedures
Defined as the set of processes and systems used to convert resources into products or services, this element is central to effective operations management.
What is technology?
The opposite of trait theory is the Ohio State Theory of leadership, at its core, this theory says that leaders are ____not_____?-
Made and Born
T or F
Q: A typical day for a manager includes doing desk work, attending scheduled meetings, placing and receiving telephone calls, reading and answering correspondence, attending unscheduled meetings, and making tours.
A: True
Two people simply cannot get along, is a common cause of this type of conflict.
Q: This type of control helps managers determine whether their strategies are working and includes monitoring performance both at home and abroad.
A: What is Strategic control
this process involves managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.
A: What is supply chain management?
Leadership is both a process and a property. Process is what leaders do, Leadership happens through communication, decision-making, motivating, guiding, and building relationships. Explain what property is in leadership.
It focuses on what leaders are. They have characteristics such as confidence, responsibility, honesty, or charisma that make them more likely to lead.
Q: This factor disrupts effective communication by causing messages to be distorted or misunderstood, and managers must proactively address it to ensure clarity and organizational effectiveness.
A. Communication Climate
B. Noise
C. Organizational Structure
D. Leadership Style
A: B. Noise
What is intergroup conflict?
Q: Defined as the regulation of organizational activities to ensure performance stays within acceptable limits, this managerial function becomes most challenging when managers must detect subtle performance deviations.
A: What is Control?
Q: Now considered so important that it earned its own name, this process involves managing operations control, resource acquisition and purchasing, and inventory to improve overall efficiency and effectiveness.
A: What is supply chain management?