Organize & Work on a Team! (8)
Produce! Use a System! Value and Supply Chains! (9)
How to I Motivate Thee? Let me count the ways...
(10)
Manage The Humans (11)
A Whole Lot of Potpourri
(7; 4; & 2)
100
A framework that enables managers to divide responsibilities, ensure employee accountability, and distribute decision-making authority
What is organization structure?
100
An interconnected and coordinated set of elements and processes that converts inputs to desired outputs
What is a system?
100
The combination of forces that move individuals to take certain actions and avoid other actions.
What is motivation?
100
The specialized function of planning how to obtain employees, oversee their training, evaluate them, and compensate them.
What is Human Resource Management?
100
Define these two terms. (Two Answers). 1. Mission Statement 2. Vision Statement
What is a brief statement of why an organization exists; in other words, what the organization aims to accomplish for customers, investors, and other stakeholders? What is a brief and inspirational expression of what a company aspires to be?
200
Define Core Competencies.
What are activities that a company considers central and vital to its business?
200
Bobby Bill works in a system where all the elements and processes that add value as raw materials are transformed into the final products made available to the ultimate customer. Define this system.
What is a value chain?
200
Define and Explain Engagement.
What is an employee’s rational and emotional commitment to his or her work?
200
Explain what these two terms mean: 1. work–life balance 2. quality of work life (QWL) (Two Answers).
What are efforts to help employees balance the competing demands of their personal and professional lives? What is an overall environment that results from job and work conditions?
200
Behavioral patterns and activities involved in carrying out the functions of management; includes interpersonal, informational, and decision-making roles.
What are management roles?
300
A company whose structure, policies, and capabilities allow employees to respond quickly to customer needs and changes in the business environment
What is agile organization?
300
In Business Transformation Systems, there are the following elements (in this order): 1. Representative Inputs; 2. Transformation Components; 3. Transformation Functions; and 4. Representative Outputs. Name EACH part in (1) a Restaurant-Type Business.
What are: 1. Hungry Customers; Food Ingredients; 2. Chef; Wait Staff; Physical Environment; 3. Prepare and Serve Food; and 4. Satisfied Diners.
300
Define these two theories. 1. Taylor's Scientific Management 2. Hawthorne Effect (Two Answers).
What is a management approach designed to improve employees’ efficiency by scientifically studying their work? What is a 'supposed effect' of organizational research, in which employees change their behavior because they are being studied and given special treatment; the validity of the effect is uncertain, and the Hawthorne studies were richer and more influential than this simple outcome would suggest?
300
Define the following term: turnover rate
What is the percentage of the workforce that leaves every year?
300
Name the Functions of a Manager. (Four Answers).
What are Planning, Leading, Organizing, and Controlling?
400
Scenario: Hector is having issues with a co-worker, and he immediately contacts the president of the company, instead of his direct supervisor. What did he forget? Define and Explain the Meaning. (Two Answers).
What is chain of command? What is a pathway for the flow of authority from one management level to the next?
400
Explain either Positive or Negative Consequences of Offshoring; make sure to discuss at least one consequence of the Consumer, the Shareholder, and the U.S. Economy. (Three Answers).
What is? See Diagram 9.4 on p. 199
400
NAME ONLY the (5) parts of Maslow's Hierarchy of Needs. Note: Do NOT Define or Explain These (5) Parts.
What are: 1. Physiological Needs? 2. Safety Needs? 3. Social Needs? 4. Esteem Needs? 5. Self-Actualization Needs?
400
Define each of these terms. (Two Answers). 1. Succession Planning 2. Employee Retention
What is workforce planning efforts that identify possible replacements for specific employees, usually senior executives? What are efforts to keep current employees?
400
Scenario: Molly was unethical by using a [concept] that helped her make a lot of money in the stock market. This was against the law, but she did it anyway. Define what the [concept] is, and explain what it means. (Two Answers).
What is insider trading? What is the use of unpublicized information that an individual gains from the course of his or her job to benefit from fluctuations in the stock market?
500
Define and Explain These Terms. (Two Answers). line organization line-and-staff organization
What is a chain-of-command system that establishes a clear line of authority flowing from the top down? What is an organization system that has a clear chain of command but that also includes functional groups of people who provide advice and specialized services?
500
Explain in some detail how the supply chain and value chain differ. (Two Answers--One explains the Supply Chain and the Other explains the Value Chain).
What is the supply chain focuses on the “upstream” part of the process, collecting the necessary materials and supplies with an emphasis on reducing waste and inefficiency? What is the value chain focuses on the “downstream” part of the process and on adding value in the eyes of customers?
500
Using Maslow's Hierarchy of Needs: Briefly Explain in YOUR OWN WORDS EACH of the (5) Needs in ORDER from the Bottom of the Pyramid: (Five Answers).
What is (From the Bottom to the Top of the Pyramid): 1. Physiological Needs Explained; 2. Safety Needs Explained; 3. Social Needs Explained; 4. Esteem Needs Explained; and 5. Self-Actualization Needs Explained?
500
Human Resource Managers, among many other things, do the following: (Briefly explain EACH of the components in each of these words). HINT: There are (3) in the 1st One, and (2) in the 2nd One. 1. Evaluate Job Requirements 2. Do Forecasting
What is: 1. Perform Job Analysis; Write Job Descriptions; and Write Job Specification? What is: 2. Estimate Demand for Employees; and Estimate Supply of Employees?
500
Every good or service is created from some combination of these five factors of production. Define EACH of these (5) Factors, and Briefly Explain What EACH are... (Five Answers).
What are: 1. Natural Resources; 2. Human Resources; 3. Capital; 4. Entrepreneurship; and 5. Knowledge?
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