Customer Experience
& Business Ethics
& Business Ethics
This term describes the overall impression a customer has of a company based on all interactions and experiences.
What is Customer Experience?
This ridesharing company, founded in 2009, transformed the transportation industry.
What is Uber?
Founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne, this tech giant's first product was the Apple I computer.
What is Apple?
This term describes a steady rise in the general level of prices of goods and services.
What is Inflation?
This acronym stands for "Return on Investment.”
What is ROI (Return on Investment)?
This ethical principle emphasizes honesty, fairness, and transparency in business dealings.
What is Integrity?
This social networking platform, launched in 2010, allows users to share photos and videos.
What is Instagram?
This multinational conglomerate, founded in 1886, originally sold just one product: a carbonated soft drink.
What is Coca-Cola?
The amount of money charged by a lender to a borrower for the use of assets.
What is Interest Rate?
A measure of a company's financial performance, calculated by dividing net income by total revenue.
What is Gross Profit Margin?
This term refers to the process of proactively addressing customer complaints and issues.
What is Customer Service?
Founded in 2008, this online lodging marketplace disrupted the hotel industry.
What is Airbnb?
In 1998, this search engine company was founded by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University.
What is Google?
The total amount of money a company receives from selling goods or services before expenses are deducted
What is Revenue?
This term refers to the process of buying goods or services from other companies rather than producing them in-house.
What is Outsourcing?
This metric measures the percentage of customers who continue to use a product or service over time.
What is Customer Retention Rate?
This streaming service, founded in 2007, revolutionized the way people consume entertainment.
What is Netflix?
This social media platform was launched in 2004 by Mark Zuckerberg and his college roommates.
What is Facebook?
This term describes the risk that an investment's value will decrease due to changes in market factors.
What is Market Risk?
The acronym "KPI" stands for this in business
What is KPI (Key Performance Indicator)?
The practice of treating all individuals equally and fairly in the workplace.
What is Equality?
This e-commerce company, founded in 2005, has become synonymous with online shopping.
What is eBay?
Founded in 1994 by Jeff Bezos, this online marketplace started as an online bookstore
What is Amazon?
A type of investment that represents ownership in a company and entitles the owner to a share of the company's profits.
What is Stock?
This term describes the process of determining the worth of a company's assets minus its liabilities.
What is Equity?