A person who selects, purchases, uses, and disposes of good and services
What is a consumer?
100
A written guarantee from the manufacturer or distributor that state the conditions under which the product can be returned, replaced, or repaired
What is a warranty?
100
In 1962, President John F. Kennedy outlined a bill that state every person has four basic rights
1. The right to be informed
2. The right to choose
3. The right to safety
4. The right to be heard
What is the Consumer Bill of Rights
100
Organizations that work on behalf of consumers to protect, inform, and defend
What are consumer advocates
100
Enforces federal anti-trust and consumer protections laws by investigating complaints against companies. Seeks to ensure that the nation's markets function competitively.
What is The Federal Trade Commission
200
A trade name for a product or service
What is a brand name?
200
Unwritten guarantees that cover certain aspects of a product or its use. Guarantees that a product is fit for its intended use.
What is an implied warranty?
200
Businesses are required to provide certain details about their products
What is the right to be informed
200
Works to inform the public and government about consumer issues by promoting policies that benefit consumers and to ensure a fair and balanced debate about issues that are important
What is the Consumer Federation of America
200
Inspects foods and grades them.
What is the U.S. Department of Agriculture
300
Plainly labeled, unadvertised product that are sold at loer prices than bran-name goods
What are generic products?
300
Warranties that state that the seller will repair or replace a product that does not work, usually free of charge, or give a refund
What are full warranties?
300
The legal responsibility that manufacturers have to make a safe product
What is product liability
300
A nonprofit organization that tests products and reports their findings in the magazine Consumer Reports
What is the Consumers Union
300
Regulates the labeling and safety of food, drugs, cosmetics, dietary supplements, and medical devices.
What is The Food & Drug Administration
400
Comparing the prices and the characteristics of competing brands or stores
What is comparison shopping?
400
Warranties that cover only certain parts of a product and may require the buyer to pay a portion of the repair costs
What are limited warranties?
400
A sales tactic in which buyers are tempted by an advertised bargain but are then persuaded to buy a more expensive item instead
What is Bait and Switch
400
The nations oldest nonprofit consumer group that is dedicated to providing the consumers point of view to government agencies, businesses, and other organizations. Runs the national fraud information center.
What is The National Consumers League
400
Sets and enforces safety standards for motor vehicles. Can require automakers to issues a recall.
What is The National Highway Traffic Safety Administration
500
Advertised product that sell at a loss to bring customers into a store
What is a loss leader?
500
The act of making unplanned purchases
What is impulse buying?
500
The right to be treated in a respectful and courteous manner, receive prompt delivery of goods or services, and to be served without discrimination
What is The Right to Service
500
Helps to solve problems with large appliances. Major appliance dealers are members of the this organization.
What is the Major Appliance Consumer Action Program
500
A federal government agency that oversees the safety of products such as toys, cribs, power tools, electronics, and furniture.