Ratings & Reviews
Q&A and Stories
ROI
Connections
Brandvoice
100
Bazaarvoice uses this process to protect against fraudulent content and ensure that user-generated content being submitted is from an authentic customer.
What is moderation?
100
These are any of the reasons why a client didn't implement Q&A or Stories during implementation.
What is lack of technical resources, lack of customer service resources, and only prioritizing R&R?
100
These are two of the key metrics that brands or retailers are tracking on their own websites? (think about what retailers want customers to do on their website)
What is average time spent on site, sales, average order value, conversion rate, visits, etc.
100
Brands have the ability to perform this function for free if they opt in to Connections Basic.
What is the ability to respond to questions on all retailer sites within the BV network? (Best Buy, Office Depot, and Home Depot require brands to opt in to SLAs prior to turning this on though)
100
A client who has access BrandVoice Network in its contract has the ability to syndicate its content to this amount of retailers.
What is unlimited.
200
This is the website where you can see how many reviews a client is receiving and therefore begin to determine how much value they are seeing out of Bazaarvoice.
What is the workbench?
200
Instead of doing this when they have a question, customers can use BV's Q&A functionality which ultimately leads to less strain on the client's call center.
What is calling into customer service?
200
Brands have the ability to perform these two functions if they are utilizing full Connections.
What is the ability to respond to questions on retailer sites and the ability to respond to reviews on the retailer sites.
200
This is the additional amount that a client with Brandvoice Network must pay when new retailers are added to the Bazaarvoice network where the client can syndicate reviews to.
What is $0
300
This best practice is the primary method by which brands and retailers get customers to write lots of reviews. Brands and retailers who are not employing this best practice will typically see lower review volume and consequently less ROI.
What is a post-interaction email?
300
Q&A on a client's site will typically lead to a decrease in this undesired customer action since customers are better informed on purchase decisions with Q&A.
What are returns?
300
ROI beacon, which is a data capture device placed on the confirmation page the a consumer lands on after completing a "conversion event" (e.g. purchasing a product or registering for a warranty), typically tracks how much impact UGC is having on this metric.
What is conversion?
300
Retailers such as Best Buy, Home Depot, and Office Depot will not turn on Q&A for brands' products until those brands have done this.
What is opted in to answer BrandAnswers questions?
300
The amount that network syndication is valued at is based on these variables.
What are the number of relevant retailers in the BV network, the number of relevant products sold at those retailers, and the annual sales/revenue of the client?
400
This is the section of a client's website where you might see R&R content outside of the product page. Clients are required to do the majority of the technical work to implement R&R content here.
What is the category page? Inline ratings - the ability to show ratings summaries on pages outside of the product page.
400
If the consumer decision journey consists of.. 1. Initial consideration 2. Active evaluation 3. Moment of purchase 4. Post-purchase experience ..then Q&A typically impacts this art of the CDJ the most.
What is active evaluation and moment of purchase?
400
This is the method by which clients track and see whether user-generated content has had an impact on their business.
What is comparing users who have used user-generated content to those that have not.
400
The floor and ceiling pricing for Connections is this (+/-) $4k.
What is $0 and $36k?
400
Based on BV studies, customers are more likely to purchase products with ______ (more/fewer) reviews despite having a ______ (higher/lower) average rating.
What is more and lower?
500
Advanced Content Tagging is the process where the Bazaarvoice moderation team does this to reviews that come in.
What is tag for custom topics/mentions in reviews such as product improvement suggestions?
500
If the consumer decision journey consists of.. 1. Initial consideration 2. Active evaluation 3. Moment of purchase 4. Post-purchase experience ..then Stories campaigns typically impacts this art of the CDJ the most.
What are initial consideration and post-purchase experience?
500
This is the method by which clients track and see whether user-generated content has had an impact on their business.
What is comparing users who have used user-generated content to those that have not?
500
Pricing for Connections Premium is primarily based on volume of _________ for the Brand in the retail channel.
What is reviews?
500
This client frustration occurs when a brand or retailer does not include UPC/MPN information in its product feed, and therefore Bazaarvoice has to manually guess/match products between retailers and brands which is often leads to inaccurate results.
What is reviews not syndicating properly from the brand to retailer site.
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