Call Sheets
ADAP
SOBs
SPs
Cadences
100

This term is used to obtain MM benefits (and not get transferred to the PBM)

What is a Jcode?

100

These patients only have ADAP (no other insurance)

What is direct dispense?

100

These are the three types of SOBs

What are injectable, oral, and pt nav?

100

This ViiV role works with the specialty pharmacies to triage medications

What are the Specialty Pharmacy Liasons?

100

How long we have to submit an AE

What is up to 24 hours (but as soon as possible)?
200

If our medication is not covered by the PBM, we ask about these

What is other antiretroviral coverage?

200

If the Patient is insured, we notate ADAP information in this section on the SOB

What is the comments section?

200

Specialty pharmacy details, tiering exception process, and copay accumulator status goes into this box

What is the comments box?

200

The specialty contract that ViiV uses is also called this

What is a Limited Distribution Network?

200

How long we have to complete a BI

What is two business days?

300

Having this means a copay card will not apply to the out of pocket maximum

What is a copay accumulator?
300

ADAP is Part B of this larger program

What is the Ryan White program?

300

This box is where you will put deductible, cost share, and out of pocket information

What is Explanation Summary?

300

These two acquisition methods utilize specialty pharmacies to obtain injectable medications

What are Assignment of Benefits (AOB) and the Pharmacy Benefit Manager (PBM)?

300

How long we can leave a Patient on hold

What is 2-3 minutes?

400

If the billing is done somewhere other than the provider's office, we ask about this

What is Alternate Site of Care?

400

The business and plan type we save ADAP cases as in Lynk

What is Other Goverment, Other?

400

The insurance authorization box requires submission method and this

What is turnaround time (including expedited)?

400

We can provide this identifier on BI calls to obtain INN SPs

What is the pharmacy NPI?

400

The cadence for waiting on hold to speak to a payor (not including IVR time)

What is 20/20/30?

500

These three plan types might require a primary care referral to see a specialist

What are HMOs, EPOs, and POS plans?

500

This ADAP has its own WI to ensure we get benefits

What is Texas ADAP?

500

If you have issues with data populating, you might need to create this

What is a manual SOB?

500

Express Scripts and Prime Therapeutics use this specialty pharmacy

What is Accredo?

500
What days we reach out to Patients to obtain benefits

What is Day 1, 3, and 5?

M
e
n
u